Ashley Sherman
Ennis,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Cashier
Lion Country Cleaners
06.2016 - 11.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
- Sorted and counted articles removed from dryers to fold, wrap or hang items.
Cashier
Exxon Gas Station
03.2017 - 08.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise
Store Manager
Exxon Gas Station
08.2019 - 09.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
Customer Service Assistant
HEB Grocery Store
11.2023 - 04.2024
- Assisted customers with inquiries and product selections
- Collaborated with team members to maintain store cleanliness and organization standards.
- Maintain outside and cart corrals
- Provide bagging assistance for coworkers and customers
Cashier
HEB Grocery Store
04.2024 - 06.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through meticulous counting and reconciliation.
- Assisted customers with product inquiries, enhancing service satisfaction.
- Implemented improvements in checkout processes to reduce wait times for customers.
- Resolved customer complaints effectively, ensuring positive experiences and loyalty.
Customer Service Lead
HEB Grocery Store
06.2024 - Current
- Led customer service team, enhancing overall satisfaction and efficiency.
- Trained new staff on company policies and customer engagement techniques.
- Implemented process improvements to streamline service operations and reduce wait times.
- Resolved complex customer inquiries, fostering strong relationships and loyalty.
- Developed training materials that improved onboarding processes for new employees.
Education
High School Diploma -
Ennis High School
Ennis, TX06.2016
Skills
- Product and Service Sales
- Staff Training
- Customer Service
- Recruiting and Hiring
- Cash Management
- Cleaning and Sanitizing
Timeline
Customer Service Lead
HEB Grocery Store
06.2024 - Current
Cashier
HEB Grocery Store
04.2024 - 06.2024
Customer Service Assistant
HEB Grocery Store
11.2023 - 04.2024
Store Manager
Exxon Gas Station
08.2019 - 09.2023
Cashier
Exxon Gas Station
03.2017 - 08.2019
Cashier
Lion Country Cleaners
06.2016 - 11.2018
High School Diploma -
Ennis High School