Ashley Simone
Hinesville,GA
Summary
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Officer
Sizemore Security Services
08.2022 - 11.2025
- Controlled entry and exit points, verifying identification and enforcing security procedures.
- Responded promptly to alarms, disturbances, and emergency situations.
- Wrote detailed incident and daily activity reports.
- Provided crowd control and ensured safety during events and busy periods.
- Assisted visitors, employees, and customers with directions and security-related concerns.
- Coordinated with law enforcement, emergency responders, and management when needed.
- Conducted routine inspections of doors, gates, and restricted areas.
- Operated surveillance cameras and security equipment to detect suspicious activity.
- Monitored surveillance systems for suspicious activities and incidents.
Computer Repair Technician
01.2019 - Current
- Experienced computer technician with a strong background in troubleshooting, hardware/software installation, and network maintenance.
- Vigilant and dependable with minor experience monitoring surveillance systems and maintaining high levels of situational awareness. Skilled in identifying suspicious behavior, responding to incidents promptly, and ensuring the safety of people and property. Strong attention to detail, excellent observational skills, and a commitment to following protocols and maintaining a secure environment.
- Proficient in diagnosing and resolving technical issues, ensuring optimal system performance.
- Skilled in customer support and communication, committed to delivering efficient IT solutions.
- Offered repair services for various devices, including software troubleshooting and part replacements.
- Built and customized PCs for gaming and professional use.
- Maintained positive client relationships through clear communication and reliable service.
- Researched and implemented the latest repair techniques and tools.
- Diagnosed and repaired hardware. Replaced damaged components, including screens, batteries, and logic boards.
- Photograph/showcase my work and uploaded to a business page/website.
Retail Specialist
NineLine APPAREL
04.2025 - 08.2025
- Utilized SAP Business Client daily to manage logistics workflows, inventory tracking, and order fulfillment processes.
- Generated and analyzed reports to monitor stock levels, order accuracy, and shipping timelines.
- Coordinate and execute order fulfillment processes, ensuring timely and accurate shipment of high-volume retail and e-commerce orders.
- Maintain inventory accuracy through daily cycle counts and proactive inventory management.
- Operate warehouse equipment including pallet jacks and RF scanners to facilitate efficient picking, packing, and shipping.
- Train new hires, providing hands-on instruction in warehouse procedures, safety protocols, and company standards to ensure smooth integration and productivity.
- Collaborate with team leads and other departments to resolve inventory discrepancies and meet key performance metrics (KPIs).
- Recognized for speed, accuracy, and leadership within a fast-paced, team-oriented environment.
Owner/Manager
Coastal Tile
01.2011 - 11.2023
- Install waterline tile on residential and commercial inground pools.
- Complete commercial and residential construction/renovation work including laying tile and marmoleum, grouting, painting, sheetrock, trim work, kitchen backsplash installation, and bathroom tile installation.
- Install ceiling tiles, change light fixtures.
- Use of hand, power, and pneumatic tools.
- Responsible for keeping the job sites clean.
- Commercial maintenance including laying floor tile, mop sink tile, grouting, degreasing floors, pressure washing flooring.
CSR - Customer Service Representative
XACT
01.2024 - 12.2024
- Assisted customers via phone, email, and live chat, resolving inquiries and concerns in a timely and professional manner.
- Handled escalated issues with patience and empathy, ensuring satisfactory resolution for customers.
- Processed orders, refunds, and returns accurately and efficiently, maintaining a high level of attention to detail.
- Collaborated with cross-functional teams to address customer needs and improve service processes.
- Utilized CRM software to record customer interactions and maintain accurate records.
- Provided technical support to customers experiencing issues with software products, troubleshooting problems and guiding them through solutions.
- Conducted product demonstrations and training sessions for customers to enhance their understanding and usage of the software.
- Acted as a liaison between customers and the product development team, communicating customer feedback and feature requests.
- Contributed to the development of support documentation and knowledge base articles to assist customers in finding solutions independently.
- Received consistently positive feedback from customers for professionalism and expertise.
Insurance Agent
Aflac
09.2025 - 01.2026
- Prospected and developed new business by networking with local companies and decision-makers.
- Educated employees on supplemental insurance options including accident, hospital, and short-term disability coverage.
- Conducted workplace benefit presentations and one-on-one enrollment meetings.
- Built long-term relationships with business owners and HR managers to maintain accounts and increase participation.
- Customized policy recommendations based on client needs and budget.
- Consistently met or exceeded weekly and monthly sales goals.
- Managed client follow-ups, claims questions, and policy updates to ensure high retention.
- Maintained accurate records of leads, enrollments, and commissions using CRM systems.
Supervisor
Kennels & Bits
06.2022 - 01.2026
- Assisted veterinarians and technicians with minor procedures and pet handling.
- Cleaned and sanitized kennels, exam rooms, and equipment.
- Provided compassionate care to animals in distress.
- Supported clients with information regarding pet health and aftercare options.
- Fed, groomed, and monitored animals for health concerns.
- Assisted with euthanasia procedures and aftercare preparation.
- Comforted pet owners and provided support during difficult times.
- Assisted customers with service-related needs.
- Experience with pet aftercare and end-of-life procedures.
- Strong attention to detail and organizational skills.
- Empathetic communication with pet owners.
- Followed sanitation and safety procedures in animal care settings.
Education
High school diploma or GED -
New Southeast Bulloch High School
Statesboro, GASkills
- Customer service management
- Equipment repair
- First aid certified
- Security measures implementation
- Security guard license
- Complex Problem-solving
Certification
- Certified Security Officer (CSO) August 2025 to Present
- CPR Certification February 2026 to February 2028
- Life Insurance License September 2025 to September 2026
- Driver's License
- Firearms License
- Non-CDL Class C
- CompTIA A+
Timeline
Insurance Agent
Aflac
09.2025 - 01.2026
Retail Specialist
NineLine APPAREL
04.2025 - 08.2025
CSR - Customer Service Representative
XACT
01.2024 - 12.2024
Security Officer
Sizemore Security Services
08.2022 - 11.2025
Supervisor
Kennels & Bits
06.2022 - 01.2026
Computer Repair Technician
01.2019 - Current
Owner/Manager
Coastal Tile
01.2011 - 11.2023
High school diploma or GED -
New Southeast Bulloch High School