Ashley Stone
Yale,VA
Summary
Enthusiastic and eager to contribute to team success through hard work and clear understanding of task on hand. Motivated to learn, grow and excel. Reliable employee. Hardworking and driven to work quickly and effectively on projects in all types of environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
23
23
years of professional experience
Work History
Front Desk Receptionist
Jolanta A Herrera MD PLLC
South Chesterfield, VA
02.2022 - Current
- Greeted patients and visitors warmly to create a welcoming environment.
- Managed appointment scheduling efficiently for optimal patient flow.
- Assisted with scheduling appointments for clients and visitors.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Maintained patient records using electronic health record systems.
- Processed insurance claims and verified patient coverage details.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Team Lead 2
Tractor Supply Company
Prince George, VA
11.2021 - 02.2022
- Led team of 25 employees to enhance operational efficiency and service delivery.
- Delivered legendary service to customers, enhancing overall experience.
- Coordinated online orders for customer pickup, ensuring timely readiness and satisfaction.
- Assisted customers with inquiries and orders in a timely manner. to provide timely assistance and support.
- Executed price changes biweekly to ensure pricing accuracy and customer trust.
- Ensured accuracy in register change funds and deposits for financial integrity.
- Operated baler to compress cardboard for recycling, maintaining workspace order. and operated forklift to manage inventory effectively.
- Ensured store environment remained tidy by regularly cleaning carts and disposing of trash. by wiping down carts and taking out trash.
Assistant Store Manager
Dollar General Store
Prince George, VA
01.2018 - 11.2021
- Coached sales associates in product specifications, sales incentives and selling techniques.
- Resolved customer concerns in collaboration with manager, contributing to improved customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures, recommending changes that streamlined daily activities.
- Conducted store walkthroughs to identify and proactively address operational issues.
Cashier
U. S. Gas
Prince George, VA
10.2018 - 03.2020
- Assisted customers with purchases, item location, and enrollment in reward programs to enhance shopping experience.
- Welcomed over 100 customers each day to create a positive store atmosphere.
- Managed cash register transactions, including cash, check, and credit card, with high accuracy to maintain financial integrity.
- Performed cash, card and check transactions to complete customer purchases.
- Verified identification for age-restricted sales of alcohol and tobacco to ensure compliance with regulations.
- Managed cash drawer, ensuring proper balance and accuracy for financial integrity.
- Organized and replenished merchandise in front lanes to maintain a tidy shopping environment.
Environmental Services Housekeeper
Tylers Retreat
Chester , VA
03.2016 - 01.2019
- Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
- Emptied trash cans and recycling bins to promote clean, a clean, sanitary environment and reduce odors and debris.
- Executed laundry services adhering to care instructions for hand-washing and dry cleaning to ensure optimal linen condition.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Moved beds, sofas, and other furniture to thoroughly clean baseboards and eliminate dust and dirt from hard-to-reach areas.
- Rearranged furniture in rooms to access and clean behind and underneath items.
- Monitored and reported necessary facility and building repairs to maintain a safe and functional environment.
Assistant Store Manager
Uppy's Gas Station
Chesterfield, VA
05.2011 - 01.2016
- Interviewed, hired, and trained staff associates, ensuring compliance with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Conducted weekly staff meetings to motivate team, address concerns, plan improvements, and evaluate progress toward goals.
- Managed opening and closing procedures, recommending changes that improved efficiency in daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
Temp Worker
Venturi Staffing Partners
Chesterfield, VA
02.2006 - 02.2011
- Maintained and repaired facilities, equipment and tools.
- Cleaned and organized work areas to enhance productivity and ensure safety.
- Measured dimensions of finished pieces for conformance to specifications.
- Moved materials to and from storage and production areas to facilitate operations.
- Restocked items on shelves and bins to keep inventory available.
- Performed thorough cleaning of work areas to uphold safety standards.
- Observed packing operations to verify conformance to specifications.
Warehouse Worker
Glassmasters
Richmond , VA
06.2003 - 04.2005
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Inspected packages and merchandise for damage, promptly notifying vendors to ensure quality control.
- Secured pallets with shrink wrap for safe transport, minimizing product damage during shipping.
- Streamlined shipping and receiving processes, enhancing overall workflow efficiency.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Education
Associate Degree in CNS - Computer Networking And Telecommunications
ITT Technical Institute
Richmond, Va06-2011
Associate Degree in CADD - Architectural Drafting
ITT Technical Institute
Richmond, Va 06-2008
High School Diploma -
Dinwiddie County High School
Dinwiddie, VA06-2004
Skills
- Appointment scheduling
- Electronic health records
- Insurance Processing
- Patient Safety Protocols
- Health Compliance Standards
- Data entry
- Document management
- Time management
- Deadline management
- Multitasking
- Adaptability
- Collaboration
- Teamwork
- Telephone communication
- Telephone etiquette
- Critical Thinking
Timeline
Front Desk Receptionist
Jolanta A Herrera MD PLLC
02.2022 - Current
Team Lead 2
Tractor Supply Company
11.2021 - 02.2022
Cashier
U. S. Gas
10.2018 - 03.2020
Assistant Store Manager
Dollar General Store
01.2018 - 11.2021
Environmental Services Housekeeper
Tylers Retreat
03.2016 - 01.2019
Assistant Store Manager
Uppy's Gas Station
05.2011 - 01.2016
Temp Worker
Venturi Staffing Partners
02.2006 - 02.2011
Warehouse Worker
Glassmasters
06.2003 - 04.2005
Associate Degree in CNS - Computer Networking And Telecommunications
ITT Technical Institute
Associate Degree in CADD - Architectural Drafting
ITT Technical Institute
High School Diploma -
Dinwiddie County High School