Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Work History
Retail Sales Associate
1 Year 5 Months
Six Flags Great Adventure | 03.2025 - 08.2026
Assisted guests with merchandise selection, delivering knowledgeable product recommendations and friendly service.
Resolved guest questions and concerns promptly, supporting positive shopping experiences.
Processed cash, card, and mobile transactions accurately using point-of-sale systems.
Restocked shelves and displays to maintain organized, appealing sales floor presentation.
Supported store opening and closing tasks, ensuring sales area remained clean and secure.
Promoted featured merchandise and add-on items to increase guest engagement and sales opportunities.
Greeted customers and helped with product questions, selections, and purchases.
Adhered to register procedures and cash-handling standards to minimize discrepancies.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Answered questions about store policies and addressed customer concerns.
Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Greeted customers and provided outstanding customer service.
Trained new employees in sales techniques and store procedures, improving team effectiveness.
Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Engaged with customers on the sales floor, offering assistance and improving shopping experience.
Courier Contractor
8 Years 2 Months
Walker Courier LLC | 04.2018 - 06.2026
Picked up and delivered time-sensitive packages using efficient route planning and traffic-aware adjustments.
Loaded and secured parcels for safe transport, preventing damage during local and regional deliveries.
Verified delivery details, signatures, and recipient information to maintain accurate chain-of-custody records.
Communicated pickup delays, route changes, and delivery updates to dispatch and customers clearly.
Trained new contractors on delivery procedures, documentation requirements, and customer service expectations.
Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
Maintained accurate records of all courier transactions, ensuring proper documentation for billing purposes.
Driver
3 Years 2 Months
Lyft | 01.2023 - 03.2026
Navigated ride requests through Lyft app, ensuring timely passenger pickups and drop-offs.
Followed traffic laws, safety protocols, and defensive driving practices during daily routes.
Maintained clean, comfortable vehicle condition to support positive rider experiences.
Communicated professionally with riders to confirm destinations and resolve ride-related concerns.
Monitored trip details in app, accepting requests and adapting quickly to changing schedules.
Performed routine vehicle checks to support safe, reliable transportation operations.
Used GPS navigation to select efficient routes and reduce delays between rides.
Delivered consistent customer service while handling high-volume ride activity independently.
Delivered goods and products to the customer on time and in excellent condition.
Cleaned and maintained the vehicle and assessed vehicle for damage after each shift.
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Communicated with customers to provide delivery updates and confirm delivery locations.
Residential Aide
9 Months
Adept Program | 01.2021 - 10.2021
Monitored resident safety and reported behavior changes to support prompt intervention.
Assisted with daily living activities, promoting dignity and consistent personal care.
Responded to resident needs calmly, de-escalating conflicts and maintaining a a stable living environment.
Responded to resident needs calmly, de-escalating conflicts and maintaining a a stable living environment.
Assisted with meal preparation and serving to residents during dining hours., medication reminders, and routine hygiene tasks.
Maintained clean, organized common areas to meet health and safety standards.
Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
Acted as a liaison between residents, families, and staff members to ensure open lines of communication regarding important updates or concerns about resident well-being.
Education
No Degree - Psychology
Rowan College At Burlington County | Mount Laurel, NJ | 01-2027