Ashley Vickery
Saint Augustine
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
Yamato Japanese Steakhouse & Sushi Bar
Saint Augustine
08.2021 - Current
- Managed daily operations and ensured smooth workflow across all departments.
- Coordinated staff schedules to optimize resource allocation and coverage.
- Trained new employees on company policies and operational protocols.
- Maintained inventory levels and ensured timely supply chain management.
- Facilitated communication between teams to enhance collaboration and productivity.
- Oversaw quality control processes to uphold service standards consistently.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
Assistant Manager
St Augustine Alligator Farm
Saint Augustine
08.2013 - 09.2017
- Managed daily operations and staff scheduling for a busy restaurant environment.
- Trained and mentored new employees to ensure service standards.
- Oversaw inventory management and ordering supplies for efficient operations.
- Ensured compliance with health and safety regulations in the restaurant.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Optimized profits by controlling food, beverage and labor costs.
- Adhered to all health department regulations regarding food storage and preparation.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
Associate of Arts -
St John's River Community College
St. Augustine, FL 09.2004 - 09.2008
Skills
- Budget management
- Staff scheduling
- Customer service
- Inventory management
References
References available upon request.
Timeline
General Manager
Yamato Japanese Steakhouse & Sushi Bar
08.2021 - Current
Assistant Manager
St Augustine Alligator Farm
08.2013 - 09.2017
Associate of Arts -
St John's River Community College
09.2004 - 09.2008