ASHLEY WAY
Mentor
Summary
Compassionate Patient Access Coordinator known for productive and efficient task completion. Skilled in patient registration, insurance verification, and data confidentiality management. Excel in communication, teamwork, and problem-solving to enhance patient experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Coordinator
Cleveland Clinic
Cleveland
07.2024 - Current
- Managed patient registration and insurance verification processes efficiently.
- Trained new staff on registration procedures and patient interaction protocols thoroughly.
- Coordinate and manage staffing needs, including shift coverage, call-offs, and real-time scheduling adjustments.
- Oversees daily operations within the department, ensuring a smooth workflow and world-class care.
- Assist and mentor caregivers with their daily tasks, offering practical support.
Patient Service Specialist
Cleveland Clinic
Cleveland
07.2023 - 07.2024
- Demonstrated excellent customer service skills by efficiently handling patient inquiries and check-ins.
- Utilized strong organizational and communication skills to effectively collaborate with healthcare professionals and staff members.
- Managed front desk operations such as answering phones, scheduling appointments, verifying insurance coverage, and collecting payments from patients.
- Trained new employees on office procedures related to patient services.
Care Manager
Sunrise Senior Living
Cuyahoga Falls
10.2022 - Current
- Assist residents with daily living tasks including changing, dressing, food service.
- Experience with Hoyer Lift, changing catheter and ostomy bags.
- Treat each resident with compassion and positivity.
- Full knowledge of operations.
- Strong ability to perform under pressure.
- Excellent customer service.
- Strong motivation for success.
- Trained in every position.
Barista
Starbucks
Mayfield
10.2020 - 08.2022
- Experience with food and cash handling.
- Prepared a variety of coffee beverages using espresso machines and brewing equipment.
- Maintained cleanliness and organization of the café environment and workstations.
- Collaborated with team members to ensure timely service during busy periods.
Education
High School Diploma -
Eastlake North High
Eastlake, OH05-2022
Some College (No Degree) -
University of Akron
AkronAssociate of Arts - Buisness Management
Lakeland Community College
Willoughby, OHSkills
- Caring and Empathetic
- Workflow management
- Effective communication
- Professionalism and Ethics
- Conflict Resolution
- Registration and Admissions
Certification
CPR CERTIFIED, 05/01/22
Accomplishments
- I have received many caregiver celebrations throughout my career at the Clinic.
- I received an outstanding on my APR for the year of 2024.
Timeline
Patient Access Coordinator
Cleveland Clinic
07.2024 - Current
Patient Service Specialist
Cleveland Clinic
07.2023 - 07.2024
Care Manager
Sunrise Senior Living
10.2022 - Current
Barista
Starbucks
10.2020 - 08.2022
High School Diploma -
Eastlake North High
Some College (No Degree) -
University of Akron
Associate of Arts - Buisness Management
Lakeland Community College
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