Ashley Webb
Durham,NC
Summary
Adept at multitasking and hospitality service, I excelled at Firebirds Wood Fired Grill by enhancing guest experiences through exceptional customer service and cleanliness standards. Trained teams at Dent Wizard Smart Repairs, demonstrating leadership and memory retention skills. Achieved significant improvements in service quality and efficiency, embodying a proactive and results-driven approach.
Overview
11
11
years of professional experience
Work History
Server / Bartender
Firebirds Wood Fired Grill
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Detail Manager
Dent Wizard Smart Repairs
08.2017 - 08.2024
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Inspected finished work to verify employee compliance with detailing standards.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Trained detail team to deliver best possible service to customers with quality work.
Bartender / Server
Razzoo's Cajun Cafe
09.2022 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Event Bay Host / Bartender
Top Golf
06.2021 - 09.2022
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
- Answered guest questions with responses about menu, promotions and specials.
- Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
Cash Office Assistant
Foodlion
02.2014 - 09.2021
- Optimized overall efficiency by maintaining a clean workspace and organizing necessary supplies within the Cash Office Assistant area.
- Implemented an organized filing system for important documents, allowing for easy retrieval when needed.
- Provided training to new employees on proper cash handling techniques, ensuring consistent adherence to company policies.
- Provided backup support to fellow Cash Office Assistants during busy periods, fostering a team-oriented work environment.
Server / Bartender
Bar Louie
10.2019 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Camp Counselor
City Of Raleigh Parks And Recreation
07.2015 - 08.2017
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Education
Chemistry -
Winston-Salem State University
Winston-Salem, NCHigh School Diploma -
South East Raleigh High School
Raleigh, NC05.2016
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
Timeline
Server / Bartender
Firebirds Wood Fired Grill
03.2023 - Current
Bartender / Server
Razzoo's Cajun Cafe
09.2022 - 03.2023
Event Bay Host / Bartender
Top Golf
06.2021 - 09.2022
Server / Bartender
Bar Louie
10.2019 - 05.2021
Detail Manager
Dent Wizard Smart Repairs
08.2017 - 08.2024
Camp Counselor
City Of Raleigh Parks And Recreation
07.2015 - 08.2017
Cash Office Assistant
Foodlion
02.2014 - 09.2021
Chemistry -
Winston-Salem State University
High School Diploma -
South East Raleigh High School
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