Ashley Whittaker
Charlotte,NC
Summary
As a highly motivated General Manager, I excel in deploying strategic methods to enhance profitability and sales. I am acknowledged for outstanding performance in operations and customer service. My success in inspiring, training, and developing team members has been instrumental in boosting profitability within a fiercely competitive market.
Overview
12
12
years of professional experience
Work History
General Manager
Mayworth's Public House
Cramerton, NC
11.2023 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Created schedules and monitored payroll to remain within budget.
GENERAL MANAGER
Bar Marcel - Urban Food Group
Charlotte, NC
07.2021 - 11.2023
- Built and maintained loyal, long-term customer relationships through effective account management
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Tracked monthly sales to generate reports for business development planning.
ASSISTANT GENERAL MANAGER
Bar Marcel - Urban Food Group
Charlotte, NC
01.2020 - 07.2021
- Ensured that customer service standards were met or exceeded at all times.
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured compliance with company policies, procedures, and regulations.
RESTAURANT BAR MANAGER
El Thrifty Social House
Charlotte
11.2019 - 01.2020
- Manage the Business aspects if the bar, such as keeping a current liquor license, taking inventory, reordering supplies, managing budgets, and setting goals
LEAD BARTENDER/SOCIAL MEDIA MARKETING MANAGER
The Daily Tavern
Charlotte
06.2019 - 01.2020
- Promoted content through advertising on specific social media networks to reach target audience
BAR MANAGER/SHIFT MANAGER
Essex
Charlotte
01.2018 - 06.2019
- Stock bar with beer, wine, liquor
LEAD BARTENDER/SHIFT MANAGER (BLACKFINN)
Bar Management Group
Charlotte, NC
01.2016 - 01.2018
- Supervised cleanliness of guest service areas before, during and after service
SERVER/ BARTENDER/ BANQUET CAPTAIN (STRIKE CITY)
Bar Management Group
Charlotte, NC
03.2012 - 02.2017
- Provided excellent customer service by anticipating needs and responding promptly to requests
Education
COMPLETED COURSEWORK TOWARDS ASSOCIATE OF SCIENCE IN NURSING -
University of North Carolina Charlo
NCCOMPLETED COURSEWORK TOWARDS ASSOCIATES OF BUSINESS IN FOOD SERVICES MANAGEMENT -
Gaston College
NCCOMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
East Gaston
Skills
- P&L Management
- Expense Control
- Business Development
- Schedule Management
- Advertising and marketing
- Customer Retention
- Customer Relationship Management
- Motivation
- Staff Training and Development
Personal Information
Title: General Manager
References
References available upon request
Hobbies and Interests
Additional Service Experience: Lucky Charlotte, Grave Diggers Ball, Vapiano's, TILT Charlotte, St. Patrick's Day bar crawl, Whiskey River Charlotte, CIAA, Rooftop 210 Charlotte, DNC, Country Music Festival (Myrtle Beach)
Timeline
General Manager
Mayworth's Public House
11.2023 - Current
GENERAL MANAGER
Bar Marcel - Urban Food Group
07.2021 - 11.2023
ASSISTANT GENERAL MANAGER
Bar Marcel - Urban Food Group
01.2020 - 07.2021
RESTAURANT BAR MANAGER
El Thrifty Social House
11.2019 - 01.2020
LEAD BARTENDER/SOCIAL MEDIA MARKETING MANAGER
The Daily Tavern
06.2019 - 01.2020
BAR MANAGER/SHIFT MANAGER
Essex
01.2018 - 06.2019
LEAD BARTENDER/SHIFT MANAGER (BLACKFINN)
Bar Management Group
01.2016 - 01.2018
SERVER/ BARTENDER/ BANQUET CAPTAIN (STRIKE CITY)
Bar Management Group
03.2012 - 02.2017
COMPLETED COURSEWORK TOWARDS ASSOCIATE OF SCIENCE IN NURSING -
University of North Carolina Charlo
COMPLETED COURSEWORK TOWARDS ASSOCIATES OF BUSINESS IN FOOD SERVICES MANAGEMENT -
Gaston College
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
East Gaston