Ashley Wilson
Lithonia,Ga
Summary
Dedicated customer service professional with a strong commitment to achieving company goals and ensuring customer satisfaction. Skilled in providing effective solutions to meet customer needs. Demonstrated leadership abilities and expertise in business operations. Proficient in administrative duties and adept at organizational management.
Overview
4
4
years of professional experience
Work History
Concierge
NFC Amenity
Buckhead, GA
02.2023 - 06.2024
- Provided residents and guest with highly specialized services meant to improve the guest experience
- Served as the main liaison between the guest, the residents, the condominium, and outside vendors
- Informed guests about local events and offered advice about finding the best deals on food and entertainment
- Managed mail, luggage and deliveries for residents
- Provided administrative assistance to the Facility Manager and other members of the management team.
Patient Access Representative
Emory Hospital
Atlanta, GA
06.2022 - 10.2023
- Answered telephone calls according to designated scripting for the scheduling process, receiving over 120 calls a day and scheduling over 70 appointments per day through EPIC system
- Always maintaining positive customer service, referring unresolved issues to appropriate supervisor
- Canceled/rescheduled appointments according to physician schedule changes; notified appropriate clinic personnel
- Efficiently performed insurance verification and pre-certification and pre-authorization functions
- Followed guidelines for special requests/Stat/schedule modification procedures and coordinated communications with clinical areas to accommodate the customers’ requests
- Built and maintained collaborative relationships with patients and staff that lead to more effective communication and a higher level of productivity and accuracy.
Business Operations Support
Willie Watkins Events Center
Lithonia, GA
05.2020 - 06.2022
- Greeted persons entering establishment, determined nature and purpose of visit
- Operated telephones switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments to tour venue
- Maintained a consistent booking ratio when number of calls handled is compared to events booked at venue
- Performed a variety of administrative duties such as preparing/typing documents, filing, and/or copying
- Managed new and existing contracts, digitizing paper documents for auditing purposes
- Stocked customer sitting areas and break area with supplies as needed
- Managed inventory of office supplies and equipment, ordering supplies as needed
- Supported clients with day of event needs inside venue.
Education
Southwest Dekalb High School
05.2020
Skills
- Customer Service
- Judgment and Decision Making
- Time Management
- Administrative
- Sales and Marketing
- Epic System
- Patient scheduling
- Insurance verification
- Pc & Mac
Organizations
- MS Office Suite
- Social Media Platforms
- PC & MAC
- EPIC System
- Patient Scheduling
Timeline
Concierge
NFC Amenity
02.2023 - 06.2024
Patient Access Representative
Emory Hospital
06.2022 - 10.2023
Business Operations Support
Willie Watkins Events Center
05.2020 - 06.2022
Southwest Dekalb High School