Ashley Wilson
Memphis,TN
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
Memphis, TN
07.2023 - Current
- Oversaw monitoring and evaluation of baggage utilizing advanced security technologies.
- Conducted thorough pat-downs and body scans to uphold federal compliance standards.
- Managed passenger flow and directed operations to optimize checkpoint efficiency.
- Implement training protocols for new officers, enhancing overall team performance and compliance.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
Front Desk Supervisor
Doubletree By Hilton
Memphis, TN
03.2021 - 11.2025
- Supervised front desk operations to ensure exceptional guest service and satisfaction.
- Trained and mentored front desk staff on procedures and customer service best practices.
- Implemented efficient check-in/check-out processes to enhance guest experience.
- Resolved guest complaints effectively, maintaining high standards of hospitality.
HR Assistant
Hearthside Foods Solutions
Byhalia, MS
10.2019 - 03.2021
- Streamlined onboarding processes to enhance new hire experiences and reduce administrative delays.
- Managed employee records with attention to detail, ensuring compliance with regulatory requirements.
- Assisted in developing training materials and resources for employee development programs.
- Coordinated recruitment efforts, including job postings and candidate communications, to attract top talent.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Education
Broadcast Journalism
University of Memphis
Memphis, TNHigh School Diploma -
Central High School
Memphis, TNSkills
- Customer service and assistance
- Policy enforcement
- De-escalation techniques
- Security equipment operation
- Customer relations skills
- Attention to detail
- Time management
- Adaptability and flexibility
- Analytical skills
Timeline
Transportation Security Officer
Department of Homeland Security
07.2023 - Current
Front Desk Supervisor
Doubletree By Hilton
03.2021 - 11.2025
HR Assistant
Hearthside Foods Solutions
10.2019 - 03.2021
Broadcast Journalism
University of Memphis
High School Diploma -
Central High School