Ashley Yee
Fairfax Station,Virginia
Summary
I am a current business student, aspiring manager looking to join the workforce to gain real-world experience. With over two years of customer service experience with a fast past work environment. Ability to complete tasks on time in both individual and team settings.
Overview
2
2
years of professional experience
Work History
Crew Member
Dunkin'
05.2024 - Current
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Helped with other stations during high-volume rush to maintain optimal coverage
- Provided friendly and excellent customer service, leading to increase customer satisfaction
CREW MEMBER
Dunkin'
01.2023 - 01.2024
- Performed cleaning duties such as sweeping, mopped, sanitized tables, and washing dishes, to keep equipment, facilities sanitary, and ready for morning shift.
- Counted money in cash drawers, storing them in a safe, and calculated customer tips at the end of the day.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Maintained an organized work area to ensure efficient operations during afternoon rushes.
- Coordinated with other crew members to complete assigned tasks quickly and effectively to close on time.
SALES ASSOCIATE
Kohl's
12.2022 - 12.2022
- Kept work station clean, organized and free of clutter at all times for efficient service.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Organized clothing displays to promote higher levels of customer engagement and interest.
Education
Bachelor of Science - Business Management
George Mason University
Fairfax, VA05-2027
Associate of Science - Business Administration
Northern Virginia Community College
Annandale, VA08.2024
Skills
- Customer service
- Communication skill
- Bi-lingual in English and Chinese
- Organized
- Problem-solver
- Multi-tasking ability
- phone etiquette
- Customer engagement
Timeline
Crew Member
Dunkin'
05.2024 - Current
CREW MEMBER
Dunkin'
01.2023 - 01.2024
SALES ASSOCIATE
Kohl's
12.2022 - 12.2022
Bachelor of Science - Business Management
George Mason University
Associate of Science - Business Administration
Northern Virginia Community College
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