Ashly Davis
Deatsville,AL
Summary
Results-oriented professional skilled in problem solving and visual merchandising. Experienced in managing customer feedback and resolving complaints, contributing to improved customer satisfaction and team performance.
Overview
22
22
years of professional experience
Work History
Customer Experience Manager
Micheals Arts And Crafts
Prattville, Alabama
10.2023 - 06.2025
- Enhanced customer engagement through personalized service initiatives and product recommendations.
- Coordinated team training sessions to improve product knowledge and customer interaction skills.
- Managed feedback collection to identify areas for service improvement and customer satisfaction.
- Resolved customer complaints effectively, ensuring a positive shopping experience for all visitors.
- Assisted in creating promotional materials that highlight seasonal products and store events.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Worked closely with other departments such as sales, marketing, product development, and IT in order to ensure a seamless end-to-end experience for customers.
- Monitored customer service performance metrics and created reports for senior management review.
- Revised department schedules to maximize coverage during peak hours.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Managed inventory levels to ensure timely stock replenishment.
- Collaborated with team members to maintain organized storage areas.
- Assisted in unloading and sorting incoming shipments effectively.
- Monitored product expiration dates and rotated stock regularly.
- Participated in team meetings to discuss inventory challenges and solutions.
- Adhered to safety protocols while handling merchandise and equipment.
- Assisted customers with locating products in store when needed.
- Provided support during peak periods such as sales events or holidays.
- Kept sales floor and stockroom neat and clean.
- Organized stock shelves for optimal product placement.
- Resolved customer inquiries related to replenishment issues quickly and courteously.
- Put together visually-pleasing displays for regular merchandise and sales promotions.
- Received and stored incoming inventory items accurately and efficiently.
- Corrected price tags and signs to match current prices.
- Completed timely area resets to incorporate new planogram layouts.
- Communicated regularly with warehouse staff regarding inventory needs and availability.
- Checked orders against invoices to ensure accuracy of shipments.
- Bagged, labeled and boxed items to prepare for stocking and customer order fulfillment.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Performed inventory counts.
House Cleaner
Self-employeed
Millbrook, Alabama
04.2016 - 08.2022
- Cleaned residential spaces using eco-friendly cleaning products and safe techniques.
- Organized cleaning schedules to maximize efficiency and meet client needs.
- Utilized various tools including vacuums, mops, and brushes for thorough cleaning.
- Maintained client relationships through effective communication and reliability.
- Inspected finished work to ensure high quality and attention to detail.
- Managed inventory of cleaning supplies to ensure availability for jobs.
- Customized cleaning plans based on individual client preferences and requirements.
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Washed windows inside and outside as needed.
- Emptied wastebaskets and replaced liners.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
Cashier
Blockbuster Video
Jacksonville, Florida
05.2008 - 09.2014
- Assisted customers in locating and selecting video titles for rental or purchase.
- Processed customer transactions accurately and efficiently at a video rental store.
- Managed inventory by organizing and restocking shelves with popular movie titles.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier
Dollar General
Millbrook, Alabama
04.2003 - 04.2008
- Handled returns and exchanges according to company policies and procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Operated point-of-sale systems for accurate transaction processing and cash handling.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
GED -
Florida State College
Jacksonville, FL05-2008
Skills
- Attention to detail
- Problem solving
- Visual merchandising
- Customer relationship management
- Self motivation
- Decision-making
Timeline
Customer Experience Manager
Micheals Arts And Crafts
10.2023 - 06.2025
House Cleaner
Self-employeed
04.2016 - 08.2022
Cashier
Blockbuster Video
05.2008 - 09.2014
Cashier
Dollar General
04.2003 - 04.2008
GED -
Florida State College