Ashlyn Mallory
Lexington,KY
Summary
Well-rounded server with experience in fast-paced locations. Coordinates service efforts for settings ranging from large parties to casual dining. Provides structured service and work plans, balancing needs of coworkers and customers.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server Shift Leader
Rooster's Restaurant & Bar
Lexington, Ky
07.2022 - Current
- Collaborated with managers to coordinate restaurant goals such as upselling certain items and increasing more profitable item sales.
- Displayed enthusiasm and promoted excellent service to customers even during stressful situations.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Collaborated with kitchen staff despite an occasional language barrier.
- Assigned tasks at the end of the night to other servers to provide adequate coverage of the entire restaurant.
- Cultivated warm relationships with regular customers.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
Education
Bachelor of Arts - Biology & Psychology Minor
University of Kentucky
Lexington, KY05.2023
Skills
- Personnel Training
- Menu Knowledge
- Table Bussing
- Guest Satisfaction
- Operational Efficiency
- Customer Loyalty
- Cleaning and Sanitation
- Work Well Under Pressure
- Warm and Friendly
- Adaptable and Flexible
Certification
- Certified Food Service Employee
Additional Information
Experienced in child care. Worked for the same family for a summer including feeding, transporting, and entertaining multiple children.
Languages
French
Limited Working
Timeline
Server Shift Leader
Rooster's Restaurant & Bar
07.2022 - Current
Bachelor of Arts - Biology & Psychology Minor
University of Kentucky