ASHLYN WOOTEN
Corinth,TX
Summary
Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. I look forward to creating an amazing living experience for residents and a motivating environment for our team!
Overview
12
12
years of professional experience
Work History
Assistant Property Manager
Oxford Enterprise Management
Corinth, TX
08.2023 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Kept accurate records of all resident and tenant correspondence.
- Processed security deposit refunds.
- Showed apartments to potential tenants and answered questions regarding community.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
- Coordinated with property management team to develop budget forecasts, aligning with financial goals and property needs.
Financial Services Representative
Fidelity Investments
Westlake, TX
09.2022 - 08.2023
- Evaluated client accounts to verify compliance with all applicable regulations
- Suggested viable solutions to improve clients' financial statuses
- Maintained up-to-date knowledge of company products and services to ensure compliance with all applicable laws and regulations
- Provided exceptional customer service by responding promptly to inquiries and resolving complaints in a timely manner
- Actively sought out ways to improve customer satisfaction levels through creative solutions
- Developed strong customer relationships through timely, accurate responses to inquiries and requests
- Recognized potential risks associated with certain types of transactions prior to processing them.
Lead Stylist
Purity Salon
Lewisville, TX
02.2013 - 08.2022
- Responded quickly to meet customer needs and resolve problems
- Experienced with social media and communications platform
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Maintained knowledge of current products, services, procedures, promotions, pricing, policies, and processes
- Utilized strong organizational skills to manage multiple tasks while maintaining accuracy and attention to detail
- Developed effective relationships with customers through active listening, problem-solving, and follow-up communication
- Developed strong customer relationships and loyalty through effective communication
- Assisted customers with product selection by providing detailed information on features and benefits of various products or services
- Met daily customer service quotas with a focus on quality.
Asst. Manager
Rue 21
Lewisville, TX
04.2012 - 09.2013
- Managed and coordinated multiple projects while ensuring timely completion
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Developed strong customer relationships to support satisfaction and loyalty
- Checked drawer totals, reconciled discrepancies, and prepared bank deposits
- Resolved product or service problems by clarifying customer's complaints and determining the cause of the problem
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Utilized strong analytical and problem-solving skills to address operational issues
- Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills
- Developed personal growth opportunities, empowering employees to produce results and meet goals.
Education
Associate In Science (A.S.) In Cosmetology -
ITS Academy
10.2016
Skills
- Customer Relationship Management
- Strong Communication Skills
- Administrative Support
- Correcting Discrepancies
- Problem Resolution
- Guest Satisfaction
- Leasing and sales
- Loyalty Building
- Property tours and inspections
- Staff Management
Timeline
Assistant Property Manager
Oxford Enterprise Management
08.2023 - Current
Financial Services Representative
Fidelity Investments
09.2022 - 08.2023
Lead Stylist
Purity Salon
02.2013 - 08.2022
Asst. Manager
Rue 21
04.2012 - 09.2013
Associate In Science (A.S.) In Cosmetology -
ITS Academy