Ashton Gradomski
Willowick,OH
Summary
Adept at multitasking and organization, I excelled at Dairy Queen by streamlining operations and enhancing customer satisfaction. My ability to collaborate effectively with teammates and manage complex tasks, like machine maintenance, alongside exceptional customer service skills, significantly contributed to workplace efficiency and positive customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
Dairy Queen
02.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates in timely manners.
- Approved by management to maintain icecream machines in the store, along with other smaller maintenance items.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
Crew Member
Moe's Southwest Grille
05.2022 - 01.2023
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Host/Restaurant Busser
Anthony's Family Restaurant
09.2020 - 04.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Education
High School Diploma -
Eastlake North High School
34041 Stevens Blvd, Eastlake, OH 4409505-2023
Completion - CADD Engineering And Design
Mayfield Excel Tecc
6080 Wilson Mills Road Mayfield Village05-2023
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Inventory restocking
- Ability to follow more complicated tasks such as the full disassembly and re-assembly of a machine
- Work efficiently with other crew
Certification
- OSHA 10-Hour General Industry Training Certificate - Occupational Safety and Health Administration.
Timeline
Crew Member
Dairy Queen
02.2023 - Current
Crew Member
Moe's Southwest Grille
05.2022 - 01.2023
Host/Restaurant Busser
Anthony's Family Restaurant
09.2020 - 04.2022
High School Diploma -
Eastlake North High School
Completion - CADD Engineering And Design
Mayfield Excel Tecc