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AMARILLO
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
9
9
years of professional experience
Work History
General Manager
Jersey Mike's Subs
AMARILLO
10.2022 - Current
- Directed daily operations to ensure smooth restaurant functionality.
- Managed staff scheduling and training for optimal team performance.
- Oversaw inventory management and maintained supply levels effectively.
- Implemented customer service protocols to enhance guest satisfaction.
- Monitored food safety standards and ensured compliance with regulations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
General Manager
Braum's Ice Cream & Burger Restaurant
AMARILLO
06.2017 - 10.2022
- Directed daily operations to ensure smooth restaurant functionality.
- Managed staff scheduling and training for optimal team performance.
- Oversaw inventory management and maintained supply levels effectively.
- Implemented customer service protocols to enhance guest satisfaction.
- Coordinated marketing initiatives to promote new menu items successfully.
- Monitored food safety standards and ensured compliance with regulations.
- Facilitated team meetings to improve communication and workflow efficiency.
Education
Palo Duro High School
AMARILLO, TxSkills
- Staff management
- Inventory oversight
- Customer service
- Food safety monitoring
- Restaurant operations
- Scheduling optimization
- Team communication
- Problem solving
- Conflict resolution
- Training development
- Attention to detail
- Time management
Timeline
General Manager
Jersey Mike's Subs
10.2022 - Current
General Manager
Braum's Ice Cream & Burger Restaurant
06.2017 - 10.2022
Palo Duro High School