Asia Brawner
Denver,CO
Summary
Spirited Treatment Coordinator with talents in effectively communicating, managing production calendars and handling insurance policy concerns. Creative and personable with the capability of putting together simple presentations to assist patients in finding the best treatment and payment options. Outstanding phone and email etiquette.
Overview
6
6
years of professional experience
Work History
Treatment Coordinator
Bright Now! Dental
Aurora, CO
01.2023 - Current
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Laid out potential payment plans for patients.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Nurtured a positive and supportive work environment for staff members by fostering open communication and teamwork within the office.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
Cashier
Burgerim
Denver, CO
02.2022 - 01.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Maintained a clean and organized workspace, contributing to a positive customer experience.
- Trained new employees on cashier duties, company policies, and customer service best practices.
- Provided exceptional service by greeting customers with a friendly demeanor and answering questions knowledgeably.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
Server
Que Bueno Restaurant
Denver International Airport
03.2020 - 02.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Cashier
Santiago's Restaurant
Brighton, CO
06.2018 - 11.2019
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
- Trained new employees on proper cash handling procedures and point-of-sale technology use, improving staff productivity levels.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Upsold menu items effectively, increasing overall sales and contributing to the restaurant''s revenue growth.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Promoted teamwork among employees by sharing responsibilities evenly across all stations during peak business hours.
Education
High School Diploma -
Millikan High School
Long Beach, CASkills
- HIPAA Compliance
- Dental Knowledge
- Appointment Scheduling
- Insurance Verification
- Patient Care Coordination
- Knowledge of Dental Insurance
- Time Management
- Professionalism
- Customer Service
- Treatment Planning
- Adaptability
- Relationship Building
Timeline
Treatment Coordinator
Bright Now! Dental
01.2023 - Current
Cashier
Burgerim
02.2022 - 01.2023
Server
Que Bueno Restaurant
03.2020 - 02.2022
Cashier
Santiago's Restaurant
06.2018 - 11.2019
High School Diploma -
Millikan High School