ASIA SOLOMON
Atlanta,GA
Summary
Highly motivated administrative professional with successful experience in customer service relations, generating sales, problem-solving, account management, office administrations, service quality, excellent communication, and healthcare operations. Proven ability to support staff or team environments by applying effective leadership skills that maintain a high degree of accuracy.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant
AAA Auto Club Group Contact Center
Dearborn, MI
12.2019 - Current
- Provided effective leadership skills while monitoring call adherence, call stats reporting, individual trainings, attendance reports, and quarterly performance evaluations for 30 agents.
- Applied general accounting principles to perform account reconciliation and prepared financial reports for weekly audits in timely accordance.
- Handled escalated calls from customers by providing resolutions that were focused on operating procedures, sales, customer resolutions that contribute to lowering operating cost by 20% during economy interruption.
Claims Manager
Progressive, Remote
Mayfield, OH
03.2013 - 09.2019
- Concluded evidence inspection loss, updated insurance policies, provided case resolution, approved payments for over 50 customers per day.
- Processed and submitted claims in substantial quantities within reasonable time increments.
- Provided staff management to resolve customers issues and relations by 10% within quarterly periods.
- Handled claims consistently by ensuring corporate policies, procedures, best practices and regulations.
Education
Bachelor - Healthcare Management
American InterContinental University
Schaumburg, IL 01.2019 - 01.2022
Diploma - Medical Assistant
United Education Institute
Morrow, GA 04.2016 - 01.2017
Skills
Spreadsheet management
undefinedAccomplishments
- Improved Average Handling Time (AHT) and Contacts Per Hour (CPH) by 50% within a 2-month period
- 2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Timeline
Administrative Assistant
AAA Auto Club Group Contact Center
12.2019 - Current
Bachelor - Healthcare Management
American InterContinental University
01.2019 - 01.2022
Diploma - Medical Assistant
United Education Institute
04.2016 - 01.2017
Claims Manager
Progressive, Remote
03.2013 - 09.2019
Similar Profiles
Latreece HilllyLatreece Hillly
Insurance Service and Sales Representative at AAA Auto Club Group Contact CenterInsurance Service and Sales Representative at AAA Auto Club Group Contact Center
Hunter Thomas ChanceHunter Thomas Chance
Customer Service at AAA Auto Club Group Fins Auto WashCustomer Service at AAA Auto Club Group Fins Auto Wash
MICHAEL SANOBAMICHAEL SANOBA
Agent Representative at AAA Auto Club GroupAgent Representative at AAA Auto Club Group
Curtis BellamyCurtis Bellamy
CKS Packaging at Machine Bagger OperatorCKS Packaging at Machine Bagger Operator
Keilah YisraelKeilah Yisrael
Rural Mail Carrier Associate at USPSRural Mail Carrier Associate at USPS