Aspen Duley
Aurora,CO
Summary
Proven leader with extensive experience at Camp Bow Wow, enhancing team performance and customer satisfaction through effective problem-solving and organizational skills. Excelled in roles requiring customer service excellence and animal care, achieving significant improvements in operational efficiency and team collaboration. Demonstrated adeptness in rules enforcement and team supervision, ensuring high standards and safety.
Overview
3
3
years of professional experience
Work History
Shift Leader
Camp Bow Wow
09.2022 - 06.2024
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources, and monitored team performance to keep the business profitable and running smoothly.
Camp Counselor
Camp Bow Wow
03.2022 - 08.2022
- Managing play yards with 20+ dogs
- Ensuring the safety of all dogs
- Handled cleaning chemicals to clean play yards and kennels
- Grooming tasks (baths, nail trims, brush-outs)
Front Desk Receptionist
Hampton Inn Suites
09.2021 - 02.2022
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
- Answered multi-line phone systems and transferred callers to the appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
Education
Legend High School
Parker, CO05.2022
Skills
- Customer Service
- Rules Enforcement
- Team Supervision
- Team Leadership
- Assigning Work
- Positive Attitude
- Problem-Solving
- Team Collaboration and Leadership
- Dog handling
- Animal care
- Organizational skills
- Kennel experience
Timeline
Shift Leader
Camp Bow Wow
09.2022 - 06.2024
Camp Counselor
Camp Bow Wow
03.2022 - 08.2022
Front Desk Receptionist
Hampton Inn Suites
09.2021 - 02.2022
Legend High School