Open To Work
Hi, I’m
Astrid Mackey
Chattanooga,TN
Work Preference
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
years of professional experience
Work History
Pilot Flying J Travel CenterJackson, Tennessee
Shift Leader
09.2025 - 04.2026
Job overview
- Supervised team operations during peak hours to ensure efficient service.
- Trained new employees on safety protocols and customer service standards.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted customers with inquiries and resolved issues promptly and effectively.
- Managed inventory levels and restocked supplies to maintain optimal stock availability.
- Enforced cleanliness and organization standards in the store environment.
- Monitored employee performance and provided actionable feedback to enhance service quality.
- Collaborated with management to implement new operational procedures effectively.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Analyzed weekly sales data to identify trends that informed operational adjustments.
Fort Sill National BankJackson, TN
Bank Teller
10.2024 - 04.2025
Job overview
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and product information.
- Promoted bank services to enhance customer satisfaction.
- Collaborated with team members to improve workflow efficiency.
- Handled customer complaints with professionalism and empathy.
- Educated customers on online banking features and security measures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Maintained confidentiality of bank records, transactions and customer information.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Provided assistance to other tellers during peak business hours as needed.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Built and maintained client relationships through quality, personalized interactions.
- Trained employees on cash drawer operation.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Dollar GeneralJackson, TN
Key Holder
05.2022 - 04.2024
Job overview
- Managed daily store operations and ensured compliance with company policies.
- Trained new employees on store procedures and customer service standards.
- Conducted inventory counts and organized stockroom for efficiency.
- Oversaw cash handling procedures and maintained accuracy in transactions.
- Implemented visual merchandising standards to enhance product displays.
- Monitored store cleanliness and safety to meet company guidelines.
- Collaborated with team members to resolve customer complaints effectively.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Ensured store was opened and closed in a timely manner according to company policies.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Supervised staff to ensure adherence to customer service standards.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Partnered with store leadership team to learn and understand management processes and reports.
- Handled customer inquiries and complaints with professionalism and patience.
Education
North Side High SchoolJackson, TN
Skills
- Shift leadership
- Team supervision
- Employee training
- Customer service management
- Customer service
- Sales and upselling
- Inventory management
- Inventory counts
- Transaction oversight
- Financial reporting
- Complaint resolution
- Effective communication
- Problem solving
- Staff collaboration
Timeline
Shift Leader
Pilot Flying J Travel Center
09.2025 - 04.2026
Bank Teller
Fort Sill National Bank
10.2024 - 04.2025
Key Holder
Dollar General
05.2022 - 04.2024
North Side High School
05.2014