Summary
Overview
Work History
Education
Skills
Certification
Visual Arts and making educational videos
Languages
Timeline
Generic

Athenas Martinez

Las Vegas,NV

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Server

Pizza Rock
09.2019 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Stage Manager

Puppetry Of The P
04.2015 - 03.2020
  • Prepared rehearsal studio by gathering set furniture, props and costumes.
  • Worked with director to develop effective use of rehearsal times.
  • Collaborated with technical crew and cast to safeguard presentation of artistic vision.
  • Distributed production scripts to cast members.
  • Enforced safety measures due to potential stage equipment hazards.
  • Presented production ideas and determined creative scenarios for production and delivery.
  • Oversaw lighting, graphics, audio and camera movements in TV and movie filmmaking.

Box Office Cashier

House Of Blues
08.2011 - 09.2014
  • Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
  • Created and maintained reports of sold tickets and payments received.
  • Assisted customers in choosing seats, guiding and recommending options via seating map.
  • Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.

Night Auditor

Courtyard By Marriott
08.2009 - 11.2010
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Generated and printed daily financial reports to track hotel performance.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.

Butler Services Coordinator

The Venetian Resort, The Palazzo Resort
02.2007 - 04.2009
  • Communicated with clients and service providers to provide updates on work progress.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Assessed customer needs and developed solutions to meet needs.
  • Managed and coordinated service teams to achieve successful completion of service projects.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Room Service Order Taker

Mandalay Bay
04.2005 - 02.2007
  • Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Verified accuracy and quality of orders before delivery.
  • Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
  • Prepared special services for guests such as honeymoon and other romantic packages.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed customer payments to accurately record transactions.

Education

High School Diploma -

Las Vegas Academy Of Int'l Studies Performing And Visual Ar
Las Vegas, NV
06.2004

Skills

  • Order Accuracy and Delivery
  • Price Memorization
  • Guest Relations Management
  • Food Safety Oversight
  • Front of House Display Creation
  • Cash Handling
  • Service-Orientation
  • Troubleshooting
  • Menu Memorization and Presentation
  • Point-of-Sale (POS) Software
  • Sales Techniques
  • Courteous Phone Demeanor
  • Age Verification
  • High-Volume Dining

Certification

  • Food Handler Safety Training
  • TAM of Nevada Certification

Visual Arts and making educational videos

I use my skills in creativity to make paintings, sculptures, murals, and other art projects. I have a successful online profile where I record and edit videos regarding mythology.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server

Pizza Rock
09.2019 - Current

Stage Manager

Puppetry Of The P
04.2015 - 03.2020

Box Office Cashier

House Of Blues
08.2011 - 09.2014

Night Auditor

Courtyard By Marriott
08.2009 - 11.2010

Butler Services Coordinator

The Venetian Resort, The Palazzo Resort
02.2007 - 04.2009

Room Service Order Taker

Mandalay Bay
04.2005 - 02.2007

High School Diploma -

Las Vegas Academy Of Int'l Studies Performing And Visual Ar

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Athenas Martinez