Aubrey Jungovich
Health First's Holmes Regional Medical Center
Melbourne
2
years of professional experience
Adept at managing high-stress situations and enhancing patient satisfaction, my tenure at Health First's Holmes Regional Medical Center showcases my expertise in healthcare systems and exceptional customer service. Leveraging HIPAA compliance and a friendly demeanor, I've significantly contributed to operational efficiency and patient care, embodying professionalism and empathy in every interaction.
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work History
Patient Service Specialist
3 Years 4 Months- Improved patient satisfaction by providing efficient and friendly service during registration.
- Gathered demographic and insurance information to register patients for their medical emergency.
- Registered and maintained ambulance arrivals and trauma accounts.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
Hostess/Server
1 Year 3 Months- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
High School Diploma
Skills
Professionalism and ethics
Healthcare systems
Medical terminology
HIPAA compliance
Customer service
Friendly and outgoing
Multitasking and organization
Problem-solving
Team collaboration
Verbal and written communication
Heartsaver CPR AED
Caring and empathetic
Punctual and hardworking
Timeline
Patient Service Specialist
Health First's Holmes Regional Medical Center
07.2023 - CurrentRead More
Hostess/Server
Makotos
11.2022 - 02.2024Read More
Melbourne Senior High School
High School Diploma
Read More