Aubrey Jungovich
Melbourne
Summary
Adept at managing high-stress situations and enhancing patient satisfaction, my tenure at Health First's Holmes Regional Medical Center showcases my expertise in healthcare systems and exceptional customer service. Leveraging HIPAA compliance and a friendly demeanor, I've significantly contributed to operational efficiency and patient care, embodying professionalism and empathy in every interaction.
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
years of professional experience
Work History
Patient Service Specialist
Health First's Holmes Regional Medical Center
07.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during registration.
- Gathered demographic and insurance information to register patients for their medical emergency.
- Registered and maintained ambulance arrivals and trauma accounts.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
Hostess/Server
Makotos
11.2022 - 02.2024
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
High School Diploma -
Melbourne Senior High School
Melbourne, FL05-2023
Skills
- Professionalism and ethics
- Healthcare systems
- Medical terminology
- HIPAA compliance
- Customer service
- Friendly and outgoing
- Multitasking and organization
- Problem-solving
- Team collaboration
- Verbal and written communication
- Heartsaver CPR AED
- Caring and empathetic
- Punctual and hardworking
Timeline
Patient Service Specialist
Health First's Holmes Regional Medical Center
07.2023 - Current
Hostess/Server
Makotos
11.2022 - 02.2024
High School Diploma -
Melbourne Senior High School
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