Aubrey Marceaux
Bremerton
Summary
Dedicated Customer Service Professional experienced in customer communications, conflict resolution, and customer retention. Delivered operational support in high-volume office environments through effective management of clerical tasks and office resources. Maintained a friendly demeanor and sound judgment to address diverse challenges with minimal oversight.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Waterfront Tax Group
Silverdale
05.2024 - Current
- Managed appointment scheduling for tax consultations and client meetings.
- Organized and maintained client records using secure filing systems.
- Assisted clients with document preparation for tax submissions.
- Handled incoming calls and responded to client inquiries promptly.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Flight Attendant
Alaska Airlines
SeaTac
04.2022 - 05.2024
- Ensured passenger safety by conducting pre-flight safety briefings and demonstrations.
- Assisted passengers with boarding, luggage, and seating arrangements during flights.
- Collaborated with crew members to manage in-flight service and passenger needs effectively.
- Responded promptly to passenger inquiries and resolved issues to enhance customer satisfaction.
- Administered first aid and emergency protocols in compliance with safety regulations.
Pharmacy Assistant
Cascade Specialty Pharmacy
Poulsbo
10.2017 - 04.2022
- Establish or maintain patient profiles, including lists of medications taken by individual patients.
- Receive written prescription or refill requests and verify that information is complete and accurate.
- Maintain proper storage and security conditions for drugs.
- Answer telephones, responding to questions or requests.
- Prepack bulk medicines, fill bottles with prescribed medications, and type and affix labels.
Barista
The Bean Tree
Puyallup
05.2013 - 10.2017
- Prepared and served a variety of hot and cold beverages to meet customer preferences.
- Delivered exceptional customer service, achieving a 100% return customer rate.
- Managed updates to customer rewards system in retail environment.
Education
High School Diploma -
PUYALLUP HIGHSCHOOL
Puyallup, WASkills
- Office management
- Administrative procedures
- Customer Service
- Crisis management
- Microsoft Outlook
- Excel
- PowerPoint
- Outside Sales
- Office safety training
- Active listening
Certification
Pharmacy Assistant
Timeline
Administrative Assistant
Waterfront Tax Group
05.2024 - Current
Flight Attendant
Alaska Airlines
04.2022 - 05.2024
Pharmacy Assistant
Cascade Specialty Pharmacy
10.2017 - 04.2022
Barista
The Bean Tree
05.2013 - 10.2017
High School Diploma -
PUYALLUP HIGHSCHOOL