Aubreyann Lemmon
Spokane,WA
Summary
Proven leader with a track record of enhancing customer satisfaction and boosting revenue at The Black Pearl Casino. Excelled in staff training and responsible alcohol service, demonstrating an outgoing personality and a service-oriented mindset. Skilled in team leadership and strategic promotions, significantly reducing staff turnover and fostering a positive work environment.
Overview
13
13
years of professional experience
Work History
Bar Manager
The Black Pearl Casino
Spokane, WA
07.2023 - Current
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Fostered positive work atmosphere, reducing staff turnover rates.
- Enhanced supplier relationships, ensuring timely delivery of high-quality products.
- Responsible for 16 pulltab games. Performed all audits, profit and loss margins as well as monthly and quarterly reports for gaming commission.
Day Shift Manager
Round Table Pizza, Inc
Spokane, WA
08.2022 - 07.2023
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Increased revenue by identifying opportunities for upselling and promoting special offers to customers.
- Established strong relationships with suppliers, negotiating favorable terms for product pricing and delivery schedules.
- Optimized inventory control processes, reducing waste and maintaining accurate stock levels at all times.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Emergency Room Coordinator/ Patient Care Assistant
Inland Imaging LLC
Spokane, WA
06.2011 - 05.2017
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Responsible for tracking old exams and having them sent to over to compare new ones
- Scheduled CT, MRI WITH emergency doctors and the head of departments.
- Management of time between transporting patients, from anywhere in the hospital to Inland Imaging
Education
Rogers High School
Spokane, WA06.2002
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Staff Scheduling
- Outgoing Personality
- Service-oriented mindset
Timeline
Bar Manager
The Black Pearl Casino
07.2023 - Current
Day Shift Manager
Round Table Pizza, Inc
08.2022 - 07.2023
Emergency Room Coordinator/ Patient Care Assistant
Inland Imaging LLC
06.2011 - 05.2017
Rogers High School