Audrea Frederick
McCalisters Deli
Ravenna
11
years of professional experience
Detail-oriented with extensive experience in the food industry, recognized for enhancing customer satisfaction and optimizing team performance. Expertise in inventory management and staff onboarding, committed to maintaining health compliance and resolving conflicts effectively.
Work History
Shift Lead
1 Year 9 Months- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Coordinated staff schedules to optimize labor efficiency and maintain service standards.
- Trained new team members on food safety protocols and operational procedures.
- Assisted in inventory management, ensuring proper stock levels and minimizing waste.
Waitress
9 Years- Delivered exceptional customer service while managing high-volume dining experiences.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new team members in menu knowledge and service standards.
- Maintained cleanliness and organization of tables and dining areas throughout shifts.
- Managed cash register operations, processed payments, and balanced cash drawers accurately.
Education
High School Diploma
Skills
Inventory management
Health compliance
Staff onboarding
Customer service focus
Guest service
Team motivation
Conflict resolution
Timeline
Shift Lead
McCalisters Deli
11.2024 - CurrentRead More
Waitress
Applebee's Grill + Bar
11.2015 - 11.2024Read More
Waterloo Highschool
High School Diploma
Read More