Audrey Gibson
Philadelphia,PA
Overview
8
8
years of professional experience
Work History
Server and Bartender
Sueno Philadelphia
Philadelphia, PA
04.2022 - Current
- Execute Mis en Place and all steps of service timely and appropriately
- Carry out strong recovery skills and communicate with management to ensure customer satisfaction
- Upsell high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carry out complete opening, closing and shift change duties to keep restaurant working efficiently
- Educate guests of menu items and flavors, enabling personal decisions based on taste and interest.
- Bartend and Serve
Bartender and Server
Moriarty's Irish Pub and Restaurant
Philadelphia, PA
01.2021 - 07.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties such as printing sales reports, setting up for incoming shifts, preparing cash drawers, and inventory.
- Kept bar presentable and well-stocked to exceed customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Contributed detailed instruction on the methods of beverage mixing, marketing strategies, garnishing techniques while maintaining sanitary standards.
- Served food and beverage with focused attention and knowledge of the menu
Bakery Sales Associate
Bredenbecks Bakery & Ice Cream Parlor
Philadelphia, PA
03.2016 - 04.2022
- Demonstrated exceptional attention to detail performing store opening and closing procedures
- Managed inventory
- Executed routine maintenance and replenishing employee supplies.
- Provided exceptional customer service and recovery ensuring complete satisfaction, both in-store and over the phone.
- Maintained knowledge of the bakery's menu and available products.
Education
Some College (No Degree) -
West Chester University of Pennsylvania
West Chester, PA08-2020
Skills
- Knowledge of Wine and Liquor
- Outstanding customer service
- Effective customer upselling
- Cash Register Operation and Handling
- Communicative
- Adaptability
- Dependable
- Collaborative
Timeline
Server and Bartender
Sueno Philadelphia
04.2022 - Current
Bartender and Server
Moriarty's Irish Pub and Restaurant
01.2021 - 07.2023
Bakery Sales Associate
Bredenbecks Bakery & Ice Cream Parlor
03.2016 - 04.2022
Some College (No Degree) -
West Chester University of Pennsylvania