Augusta Wilbourn
Scottsboro,AL
Summary
Customer service experience 8+ years. Basic computer skills. Clean, organized, and helpful type of person. I'd love to be apart of your team! I work well in a fast paced, high functioning area.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
Premier Medical
Scottsboro, AL
07.2024 - 04.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Optimized appointment scheduling to maximize doctor availability.
- Enhanced patient experience by maintaining clean, organized reception area.
Medical Assistant
Family First Medicine
Scottsboro, AL
01.2024 - 06.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Tufting Machine Operator
Maples Industries
Scottsboro, AL
09.2021 - 2024
- Operate Machine
- Fix problems with machine
- Setup
- Change backing
- Inspection of rug
Front End Associate
Walmart
Winchester, Tennessee
02.2018 - 09.2021
- Operate cash register
- Stock register shelves
- Customer service desk
- Greet customers
- Clean area
- File paperwork at service desk
- Help assist customers
Inspector
Maples
Scottsboro, AL
10.2014 - 01.2018
- Inspect rug
- Mend missing yarn
- Measure
- Roll up rug
- Clean area
Store Associate
Store 64
Huntland, Tennessee
05.2009 - 10.2014
- Operate cash register
- Greet customers
- Cook simple foods
- Cut deli meat
- Clean
- Stock shelves
- Take orders
- Place orders
- Closing procedures
- Nightly register reports
Education
High School Diploma - undefined
Marion Academy
Jasper, Tennessee08.2009
Skills
- Customer service
- Organization
- Basic computer
- Telephone etiquette
- Appointment scheduling
- Patient scheduling
- HIPAA compliance
- Paperwork coordination
- Medical charting
- Medical office procedures
- Patient callbacks
Languages
German
English
Timeline
Medical Receptionist
Premier Medical
07.2024 - 04.2025
Medical Assistant
Family First Medicine
01.2024 - 06.2024
Tufting Machine Operator
Maples Industries
09.2021 - 2024
Front End Associate
Walmart
02.2018 - 09.2021
Inspector
Maples
10.2014 - 01.2018
Store Associate
Store 64
05.2009 - 10.2014
High School Diploma - undefined
Marion Academy