Augustus Hunter
Canton
Summary
Detail-oriented and experienced professional with skills in management. Proficient in analyzing items, investigating paperwork, and negotiating deals with customers on the sales side. Strong understanding of insurance regulations and industry best practices. Exceptional communication and interpersonal skills, enabling effective collaboration with customers. Proven ability to handle complex and challenging situations while providing excellent customer service
Overview
10
10
years of professional experience
Work History
Retail Sales Consultant
Bridge Locations
07.2024 - Current
- Company Overview: The mission of Bridge Locations is to provide our customers with outstanding customer service and to be the best frontline for Xfinity on a sales floor
- Reviewing contracts for customers and providing good financial advice according to their wants for their service with Xfinity
- Investigated problems with their bill and getting to the bottom of credits not being distributed
- Communicated with Comcast corporate and the tech side to make sure customer needs were handled
- Assisted in the progress the store has made in customer reviews and sales
- The mission of Bridge Locations is to provide our customers with outstanding customer service and to be the best frontline for Xfinity on a sales floor
Call Center Representative
SPH Analytics
02.2018 - 09.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Warehouse Associate
Price Industries
05.2015 - 01.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Education
Associate of Applied Science - Air Conditioning And Refrigeration Technology
Chattahoochee Technical College
Marietta, GA07-2020
High School Diploma -
Grayson High School
Grayson07-2013
Skills
- Customer satisfaction
- Verbal communication
- Technical skills
- Sales development
- Negotiation
- Shelf stocking
- Data entry
- Assembly and production
- Attention to detail
- Repetitive work
Timeline
Retail Sales Consultant
Bridge Locations
07.2024 - Current
Call Center Representative
SPH Analytics
02.2018 - 09.2019
Warehouse Associate
Price Industries
05.2015 - 01.2018
Associate of Applied Science - Air Conditioning And Refrigeration Technology
Chattahoochee Technical College
High School Diploma -
Grayson High School
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