Aurea Windsor

General Manager |StretchLab (Multi-Unit): Oversaw daily operations for two high-volume StretchLab studios, driving revenue growth, client retention, and team performance. Led the hiring, onboarding, and development of the front desk and Flexologist teams, while ensuring consistent brand standards across both locations.

• Managed sales strategy
• membership growth scheduling
• KPI reporting
• Implemented operational systems that improved intro-to-membership conversion rates
• Increased active member retention
• optimized studio utilization.
• Served as the primary liaison between ownership, area leadership, and studio teams to ensure alignment with company goals and performance expectations.

• Managed legal paperwork with a focus on accuracy and efficiency.
• Delivered high-quality results in fast-paced environments while maintaining strong accountability.
• Collaborated effectively with team members and excelled independently on projects.
• Adapted quickly to new systems and processes, demonstrating rapid learning capabilities.
• Provided exceptional customer service by promptly resolving issues to enhance client satisfaction.

• Delivered daily swim instruction to students of various ages and skill levels.
• Ensured class safety by maintaining control and keeping children within arm's reach.
• Designed lesson plans tailored to different age groups and swimming abilities.
• Monitored individual strengths and weaknesses to track student progress effectively.
• Prioritized and organized tasks to efficiently accomplish service goals.

• Enforced laws and regulations during ATF audits, ensuring compliance and accountability.
• Managed budget implementations, employee performance reviews, training schedules, and contract negotiations.
• Cultivated relationships with customers and suppliers through strategic account development.
• Coached personnel on management principles, industry practices, and technology systems to enhance efficiency.
• Elevated operational productivity by overseeing budgets, accounts, and costs effectively.
• Formulated business strategies and developed systems to improve operational quality and team efficiency.
• Designed an innovative employee recognition program that increased productivity and morale.