Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aurora DuVall

Saint Clair

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, record keeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Cascade Ophthalmology, P.C.
Grand Rapids
09.2023 - 07.2025
  • I was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change.
  • Greeted daily visitors and customers upon their arrival, offered assistance, and answered questions to build rapport and retention.
  • I was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel.
  • Maintained patient records accurately in electronic health record systems.
  • Assisted patients in completing forms and verifying insurance information.
  • Assisted with scheduling appointments for clients and visitors.

Front Desk Receptionist

Hanrahan Chiropractic Center
Marysville
08.2022 - 08.2023
  • Greeted each newcomer with a friendly greeting, and double-checked reservations and identification.
  • Managed multi-line phone system for scheduling and inquiries effectively.
  • Assisted patients in completing forms and verifying insurance information.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with scheduling appointments for clients and visitors.

Education

Associate of Arts - General Studies

St. Clair County Community College
Port Huron, MI
01.2023

High School -

Marysville High School
Marysville, MI
01.2020

Skills

  • Appointment coordination
  • Insurance verification
  • Time management
  • Attention to detail
  • Front office management
  • Record keeping

Timeline

Front Desk Receptionist

Cascade Ophthalmology, P.C.
09.2023 - 07.2025

Front Desk Receptionist

Hanrahan Chiropractic Center
08.2022 - 08.2023

Associate of Arts - General Studies

St. Clair County Community College

High School -

Marysville High School

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