Aurora Ferguson
Vancouver,WA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Javi G. Foods. Skilled in customer service and time management, I successfully served up to 90 customers daily, fostering teamwork and leveraging problem-solving skills to exceed employer expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
Burgerville
03.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Food Truck Operator
Javi G. Foods
06.2023 - 10.2024
- Greeted customers, answered menu questions and responded to complaints.
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
- Accepted orders and packed food for takeout and delivery.
- Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
- Enhanced overall efficiency with thorough knowledge of menu offerings, ingredients, and allergen information.
- Assisted food prep and assembly on line and served 50-90 customers per day.
- Planned daily menus and prepped food for service.
Sales Associate
Kroger
01.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Legacy High School
Vancouver, WA06.2034
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
Certification
- American Sign Language Training - 2020-2024
- Spanish Training - 2024-Current
- Dutch Training - 2018-Current
- Fluent in English
Languages
American Sign Language
Native or Bilingual
Spanish
Limited Working
Dutch
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
Burgerville
03.2024 - Current
Food Truck Operator
Javi G. Foods
06.2023 - 10.2024
Sales Associate
Kroger
01.2022 - 12.2022
High School Diploma -
Legacy High School