Aurora Grimwade
Glendale ,AZ
Summary
Dynamic professional with a strong background in guest service and employee training, exemplified during my tenure as Shift Lead at Jersey Mikes. Proven ability to enhance customer satisfaction and optimize operations, while effectively motivating teams and managing inventory to reduce waste. Committed to delivering exceptional service and fostering a collaborative work environment.
Overview
4
4
years of professional experience
Work History
Shift Lead
Jersey Mikes
Tempe, AZ
09.2024 - Current
- Supervised daily operations, ensuring efficient service delivery and customer satisfaction.
- Trained new team members on operational procedures and company standards.
- Managed inventory levels, optimizing stock to meet customer demand while minimizing waste.
- Coordinated team schedules to maintain adequate staffing during peak hours.
Front Desk Assistant
Society Salons
Scottsdale, AZ
08.2023 - 01.2024
- Managed front desk operations, ensuring efficient appointment scheduling and client check-ins.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized records of client appointments and salon services to enhance workflow efficiency.
- Assisted in coordinating salon events and promotions, contributing to increased client engagement.
Lead Barista
Java Grounds
Peoria, AZ
06.2022 - 07.2023
- Trained and mentored new baristas on beverage preparation techniques.
- Oversaw daily operations, ensuring quality standards for all beverages and customer service.
- Developed and implemented workflow improvements to enhance efficiency during peak hours.
- Managed inventory levels, coordinating with suppliers to maintain stock of coffee beans and supplies.
Education
Business Marketing Minor in Psychology
Arizona State University
Tempe, AZ05.2027
High School Diploma -
Phoenix Christian
Phoenix 05.2023
Skills
- Guest service
- Customer service focus
- Employee training
- Team motivation
Timeline
Shift Lead
Jersey Mikes
09.2024 - Current
Front Desk Assistant
Society Salons
08.2023 - 01.2024
Lead Barista
Java Grounds
06.2022 - 07.2023
Business Marketing Minor in Psychology
Arizona State University
High School Diploma -
Phoenix Christian