Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Aurora Knapik

Virginia Beach,VA

Summary

A determined individual with a wide range of employment experience, and a fruitful amount of well-rounded skills. Strong communication with team members, attention to detail, highly observant, upholds cleanliness standards, works well under pressure and in fast-paced environments, as well as having a CPR/ALS Certification obtained in May of 2025.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Crew Member

Mason's Famous Lobster Rolls
Virginia Beach, VA
08.2025 - 01.2026
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.

Cashier

Harris Teeter
Virginia Beach, VA
08.2024 - 07.2025
  • Collaborated with team members to restock merchandise and improve inventory management.
  • Supported promotional activities by setting up displays and engaging customers effectively.
  • Adapted quickly to changing customer demands during peak hours, enhancing service delivery.
  • Engaged in training sessions to improve product knowledge and customer service skills.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Before- and After-School Counselor

YMCA
Virginia Beach, VA
01.2025 - 05.2025
  • Supervised daily activities for children in before- and after-school programs, ensuring safety and engagement.
  • Developed age-appropriate educational and recreational activities to enhance children's social skills and creativity.
  • Facilitated communication between parents, staff, and children to address concerns and promote positive relationships.
  • Trained new counselors on program objectives, emergency procedures, and child engagement techniques.
  • Collaborated with colleagues to evaluate program effectiveness and recommend improvements based on participant feedback.
  • Promoted healthy habits among students by incorporating physical activity into daily routines and offering nutritious snacks choices.
  • Implemented behavior management techniques consistently to maintain an orderly environment conducive to learning outcomes growth among the group of children.
  • Enhanced student participation by incorporating engaging games and activities during before-and after-school programs.
  • Has received CPR/ALS Certification as of May 2025.

Server

Chicho's
Virginia Beach, VA
04.2024 - 08.2024
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed table assignments and ensured timely food delivery to enhance guest experience.
  • Collaborated with kitchen staff to maintain communication and streamline order processing.
  • Maintained cleanliness and organization of dining area, contributing to overall restaurant ambiance.
  • Assisted management in inventory tracking and supply ordering to minimize shortages.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Crew Member

Wendys Fast Food
Virginia Beach, VA
01.2023 - 01.2024
  • Trained new crew members on operational procedures and customer service standards.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.
  • Monitored stock levels and communicated replenishment needs to management regularly.
  • Participated in regular team meetings to discuss sales strategies and improve service delivery.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Crew Member

Party City
Virginia Beach, VA
05.2022 - 01.2023
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained organized inventory displays, ensuring products were easily accessible to shoppers.
  • Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
  • Collaborated with team members to execute store promotions and seasonal displays effectively.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete transactions.

Cashier

Food Lion
Virginia Beach, VA
05.2022 - 12.2022
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries, ensuring a positive shopping experience.
  • Maintained cleanliness and organization of checkout area to enhance operational flow.
  • Collaborated with management to restock merchandise.
  • Handled cash accurately, following company policies for cash management procedures.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Princess Anne High School
Virginia Beach, VA

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Cleaning
  • Attention to detail
  • Cleaning and sanitizing
  • Interactive communication skills
  • Safety awareness
  • Basic math
  • Heavy lifting
  • Valid Driver's license
  • Health code compliance

Certification

  • CPR & ALS Certification

Interests

  • Adventure Travel
  • Food Tourism
  • Avid Reader
  • Medical Facts
  • Human Anatomy
  • I like working with my hands and fixing things
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Cooking & Baking
  • Gardening
  • Crafting homemade beer using specialized equipment and brewing techniques
  • Growing herbs, vegetables, or fruits in home gardens
  • Creative Writing
  • Bread Making

Timeline

Crew Member

Mason's Famous Lobster Rolls
08.2025 - 01.2026

Before- and After-School Counselor

YMCA
01.2025 - 05.2025

Cashier

Harris Teeter
08.2024 - 07.2025

Server

Chicho's
04.2024 - 08.2024

Crew Member

Wendys Fast Food
01.2023 - 01.2024

Crew Member

Party City
05.2022 - 01.2023

Cashier

Food Lion
05.2022 - 12.2022

High School Diploma -

Princess Anne High School
Aurora Knapik