Seasoned entrepreneur with a proven track record in customer relations and strategic decision-making. Excelled at Brooks Trucking and as the owner of Hot Shot Delivery and AAA Car Credit, enhancing operational efficiency and client satisfaction. Skilled in budget control and employee training, achieving significant business growth and zero accidents through meticulous planning and dedication.
Hi, I’m
Austin Berg
Harrisonville,MO
Summary
Overview
16
years of professional experience
1
Certification
Work History
Brooks Trucking
Driver
03.2007 - 03.2010
Job overview
- Followed all relevant traffic laws and safety regulations.
- Drove safely in various weather and road conditions to avoid accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Hot Shot Delivery
Owner
12.2002 - 01.2007
Job overview
- Completed preventive maintenance and mechanical repairs on vehicles.
- Dropped and hooked trailers and changed configuration of equipment.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
AAA Car Credit
Owner
07.1994 - 12.2004
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Trained and motivated employees to perform daily business functions.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Education
Northeast High School Kansas City, Missouri
High School Diploma
03-1985
University Overview
General Coursework
Skills
- Customer service
- Customer relations
- Entrepreneurial personality
- Driven and determined
- Attention to detail
- Work Planning and Prioritization
- Business planning
- Employee training
- Purchasing and planning
- Budget control
- Strategic Decision-making
- Project management
Certification
Heavy Equipment Operator/Land Surveying - Superior Training in Riverside California
Timeline
Driver
Brooks Trucking
03.2007 - 03.2010
Owner
Hot Shot Delivery
12.2002 - 01.2007
Owner
AAA Car Credit
07.1994 - 12.2004
Heavy Equipment Operator/Land Surveying - Superior Training in Riverside California
Northeast High School
High School Diploma
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