Austin Chadwell
Otisco,IN
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
General Manager
Cracker Barrel Restaurant
Scottsburg, Indiana
05.2024 - Current
- Oversaw daily operations in a fast-paced restaurant environment.
- Managed staff recruitment, training, and performance evaluations.
- Developed and implemented operational policies and procedures.
- Ensured compliance with health and safety regulations consistently.
- Coordinated inventory management and supply chain processes effectively.
- Enhanced customer service standards through staff training initiatives.
- Trained employees on duties, policies and procedures.
Associate Manager
Cracker Barrel Restaurant
Scottsburg, Indiana
07.2023 - 05.2025
- Supervised daily operations to ensure smooth restaurant functioning.
- Trained and mentored new team members on service standards.
- Managed inventory levels and ordered supplies as needed.
- Developed staff schedules to optimize coverage and performance.
- Implemented training programs to improve service quality and efficiency.
- Assisted in creating promotional materials for special events and offerings.
- Implemented customer service standards across all departments in the organization.
Food Server
Cracker Barrel Restaurant
Sellersburg, Indiana
07.2019 - 07.2023
- Recommended menu items based on customer preferences and dietary needs.
- Processed customer orders accurately using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Greeted guests in a friendly and welcoming manner.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Brought food and beverages to the table in a timely manner.
Education
Associate of Science - Criminal Justice
Ivy Tech Community College
Sellersburg, IN 08.2021 - 05.2023
Skills
- Operational management
- Staff training
- Inventory control
- Policy implementation
- Performance evaluation
- Customer relationship management
- Health and safety compliance
- Quality assurance
- Team leadership
- Effective communication
- Problem solving
- Time management
- Conflict resolution
- Staff development
- Staff training and development
Timeline
General Manager
Cracker Barrel Restaurant
05.2024 - Current
Associate Manager
Cracker Barrel Restaurant
07.2023 - 05.2025
Associate of Science - Criminal Justice
Ivy Tech Community College
08.2021 - 05.2023
Food Server
Cracker Barrel Restaurant
07.2019 - 07.2023