Austin Manley
Bryan,OH
Summary
Fast paced and results-oriented, I excelled at Domino's Pizza, leveraging staff cross-training and customer relationship management to enhance operational efficiency and service quality. I demonstrated proficiency in inventory control and staff motivation, which significantly improved customer satisfaction and operational workflow.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
Domino's Pizza
Bryan, OH
05.2023 - 10.2024
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Guided management and general staff to promote smooth operations.
- Prepared detailed reports for supervisors, outlining key performance metrics related to operational success.
- Created a weekly schedule in accordance with sales and staff availability.
- Administered employee discipline through verbal and written warnings.
- Counted inventory and placed food trucks to keep the supplies well-stocked.
- Served customers by phone to take orders and answer product or service questions.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
Delivery Driver
Domino's Pizza
Bryan, Ohio
12.2020 - 10.2024
- Ensured all food safety regulations were followed during preparation process.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Adhered to company policies and procedures as outlined in employee handbook.
- Assisted customers with questions or complaints regarding their orders.
- Managed a high volume of deliveries during peak hours, effectively prioritizing and organizing orders to meet demanding schedules.
- Assisted with order packing and verification at the restaurant, ensuring that all items met the established quality standards.
- Conducted daily cleaning duties such as mopping floors, washing dishes.
- Handled cash and electronic payments securely, providing accurate change, and processing transactions via phone or in person.
Assistant Manager
Domino's Pizza
Bryan, OH
06.2021 - 05.2023
- Delegated work to staff, setting priorities, and tasks.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Set up workstations prior to opening to minimize prep time.
- Collaborated with team to deliver timely service of items.
- Checked completed orders for correct quantity and quality.
- Rotated stock items so that oldest product was used first.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Received deliveries of food items, checking each item against invoices for accuracy.
- Prepared multiple orders at once for speedy service.
- Organized storage areas for unused ingredients or supplies.
Education
High School Diploma -
Bryan High School
Bryan OH06-2020
Skills
- Sales
- Employee scheduling
- Schedule management
- Administrative skills
- Staff training
- Customer relationship management
- Supervision and training
- Customer relations
- Inventory control
- Staff motivation
- Food safety
- Weights and measurements
- Product stocking and rotating
- Dependable and responsible
- Attention to detail
- ServSafe certification
- Speed and efficiency
- Quality assurance
- Cross-training
- Cash Handling Abilities
Accomplishments
- Held #1 in US for service times among Domino's stores for 4 weeks straight.
- Ran service numbers earning our store the reputation as a store in the top 10% of stores in the world with lightning fast oven-load and delivery wait times being > 5 minutes.
- Scored a 97%, 5-star operations inspection, where a Domino's corporate member walks thru the location grading us on food quality, store cleanliness, uniform guidelines, etc.
- Earned a perfect score on the William's County Health inspection.
Certification
- ServSafe "Person in Charge" - Ohio
- ServSafe "Food Protection Manager" - Ohio
- Driver's License
Timeline
General Manager
Domino's Pizza
05.2023 - 10.2024
Assistant Manager
Domino's Pizza
06.2021 - 05.2023
Delivery Driver
Domino's Pizza
12.2020 - 10.2024
High School Diploma -
Bryan High School