Austin Parker
Sublimity,OR
Summary
Dynamic Shift Leader at Figaro's Pizza with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in training and mentoring teams, resolving conflicts, and managing cash handling with precision. Committed to fostering positive relationships and achieving performance goals through effective communication and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Shift Leader
Figaro's Pizza
07.2021 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members to enhance skill development and performance standards.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
Education
High School Diploma -
Cascade High School
Turner, OR06.2023
Skills
- Customer service
- Team leadership
- Conflict resolution
- Cash handling
- POS software
- Training and mentoring
- Operational efficiency
- Performance monitoring
- Complaint resolution
- Quality assurance
- Time management
- Communication skills
- Relationship management
- Positive attitude
- Problem-solving
- Customer service focus
- Flexible schedule
- Customer service management
- Inventory counts
- Shift paperwork completion
- Daily workflows
- Sales and upselling
- Employee relations
- Multitasking Abilities
- Attention to detail
- Organizational skills
- Task prioritization
Timeline
Shift Leader
Figaro's Pizza
07.2021 - Current
High School Diploma -
Cascade High School