Hi, I’m
Austin Seroka
Cookeville,TN
Summary
Attentive Shift Leader with 5 years of comprehensive experience overseeing and monitoring team members throughout assigned shift. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs. Enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
7
years of professional experience
1
Certificate
Work History
Taco BellFranklin, TN
Shift Leader
11.2017 - 11.2022
Job overview
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitored activities and task completion.
FUGE CampsClinton, MS
Production Director
04.2022 - 07.2022
Job overview
- Assisted in setting up and operating audio-visual equipment such as projectors, speakers, microphones.
- Set up staging area according to client specifications while ensuring safety protocols are observed at all times.
- Provided technical support during live events including troubleshooting issues as needed.
- Ensured that all audio-visual components were functioning properly before each event started.
- Developed production plans to ensure successful execution of all technical aspects of live events.
FUGE CampsArkadelphia, AR
Production Director
04.2023 - 07.2023
Job overview
- Seasonal employment. See the description above.
FUGE CampsBlack Mountain, NC
Production Director
04.2024 - 08.2024
Job overview
- Seasonal employment. See the description above.
Raising Cane'sCookeville, TN
Certified Trainer
08.2023 - Current
Job overview
- Advises management on best practices for improving employee performance through effective training methods.
- Assists in developing organizational policies and procedures for employee training initiatives.
- Received promotion as 'Traveling Trainer' in November 2024.
- Assists in opening new restaurants throughout the nation by training new crew members.
Education
Tennessee Technological UniversityCookeville, TN
Bachelor of Science from Business Management
05-2024
University Overview
- Founded the Tennessee Tech Roundnet club
- Minor in Music Performance and Social Science
Skills
- Policy and Procedure Enforcement
- Improvement Plan Knowledge
- Conflict Resolution
- Assigning Work
- Employee Attendance Monitoring
- Flexible Schedule
- Positive Attitude
- Issue Resolution
- Customer Service Management
- Team Supervision
- Experience in Leadership
- Training Assistance
Certification
- Certified Traveling Trainer - Raising Cane's - November 2024
Timeline
Production Director
FUGE Camps
04.2024 - 08.2024
Certified Trainer
Raising Cane's
08.2023 - Current
Production Director
FUGE Camps
04.2023 - 07.2023
Production Director
FUGE Camps
04.2022 - 07.2022
Shift Leader
Taco Bell
11.2017 - 11.2022
Tennessee Technological University
Bachelor of Science from Business Management
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