Autumn Ferguson-Mcwhirter
Abilene,TX
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Lonestar Gastroenterology Of Abilene
Abilene, TX
08.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Enhanced clinic's reputation for quality care by building strong patient relationships.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Measured patient pulse oximetry.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
Dental Receptionist
Abilene, TX
10.2023 - 01.2024
- Check in/out patients
- Answer phone/transfer to right personnel
- Collect payments
- Verify insurances
- Greet patients
- Make copies/fax
Front Desk Medical Receptionist
Adult Medical Solutions
Brownwood, TX
04.2021 - 06.2021
- Greet patients as they walk into the building
- Verify records, verify insurance
- Collect payments
- Answer phones & direct them to the right personnel
- Check out patients as appointment is over & set next appointments
- Make copies, fax records, update records via computer & file folder
- Billing & payments
ER Receptionist
Ballinger Memorial Hospital
Ballinger, TX
02.2018 - 08.2018
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Complete forms in accordance with company procedures.
- Maintain scheduling and event calendars.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Make copies of correspondence or other printed material.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Conduct searches to find needed information, using such sources as the Internet.
- Order and dispense supplies.
- Train and assist staff with computer usage.
Education
High school diploma - undefined
Panther Creek Elementary School
Valera, TX05.2015
Skills
- Organizational Skills
- Scheduling
- Personal Assistant Experience
- Phone Etiquette
- Microsoft Word
- Medical Records
- Outlook
- Dental Receptionist (1 year)
- Medical Office Experience
- Clerical
- Insurance Verification
- Dental Assisting (2 years)
- Customer Service Skills
- Phlebotomy
- Laboratory Experience
- Medical Imaging
- Filing
- HIPAA
- Computer Skills
- Chairside Assisting
- Data Entry
- Dentrix
- Medical Terminology
- Databases
Certification
CPR Certification
Assessments
- Medical receptionist skills — Completed
- December 2023
- Managing physician schedules and maintaining accurate patient records
- Full results: Completed
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Medical Assistant
Lonestar Gastroenterology Of Abilene
08.2024 - Current
Dental Receptionist
10.2023 - 01.2024
Front Desk Medical Receptionist
Adult Medical Solutions
04.2021 - 06.2021
ER Receptionist
Ballinger Memorial Hospital
02.2018 - 08.2018
High school diploma - undefined
Panther Creek Elementary School