Autumn Holbrook
Cedar City,UT
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Office Manager
Open Arms Counseling LLC
Henderson, NV
10.2023 - Current
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data such as sick days, payroll, income, etc.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Organized company events including holiday parties, team building activities .
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Medical Assistant
Open Arms Counseling LLC
Henderson, NV
05.2021 - 10.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked when needed.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Medical Receptionist
Open Arms Counseling LLC
Henderson, NV
03.2020 - 05.2021
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Education
High School Diploma -
Boulder City High School
Boulder City, NV05-2023
Some College (No Degree) - Nursing
University of Nevada, Las Vegas
Las Vegas, NVSkills
- Staff hiring
- Administrative Support
- Workforce Management
- Office Management
- Supply Management
- Staff Management
- Employee Supervision
- Customer Service
- Billing
- Scheduling Coordination
Timeline
Office Manager
Open Arms Counseling LLC
10.2023 - Current
Medical Assistant
Open Arms Counseling LLC
05.2021 - 10.2023
Medical Receptionist
Open Arms Counseling LLC
03.2020 - 05.2021
High School Diploma -
Boulder City High School
Some College (No Degree) - Nursing
University of Nevada, Las Vegas
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