Autumn Swain
Littleton,CO
Summary
Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments, and social activities. Well-organized and compassionate with good relationship-building skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Tiny Miracles Coaching/Rooted 303
Littleton, CO
08.2023 - Current
- Organized and facilitated weekly recovery groups for clients to share their experiences and build relationships with each other.
- Maintained accurate records of client progress and interactions according to agency policy.
- Facilitated referrals to appropriate professionals when necessary.
- Monitored client safety by recognizing potential warning signs of relapse or crisis situations.
Qmap
Highline Place
Littleton, CO
10.2023 - 05.2024
- Administered prescribed medications on a timely basis, following care plan instructions.
- Monitored vital signs, including blood pressure, temperature, and pulse rate.
- Performed light housekeeping tasks related to the client's care, such as laundry and changing linens.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
Administrative Assistant
New Beginnings Recovery Center
Littleton, CO
08.2020 - 07.2023
- Filing documents, including but not limited to group notes, medical records, and intake/ discharge paperwork
- Data entry with Microsoft Excel concerning waitlists, behavioral health, and discharge/ intake
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated with clients, social workers, probation officers, etc over the phone
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Perform DUI check-ins using Reliatrax.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Elderly Caregiver
Michael & Grace Valdez
Denver, CO
06.2015 - 01.2017
- Distributed prescribed medications at the scheduled times.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Maintained clean, safe, and well-organized patient environment.
Hostess / Server
Lonestar Steakhouse
10.2012 - 07.2014
- Trained new hostesses on customer service best practices and restaurant policies to maintain high service standards.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
K-12 Public School
Broomfield, CO05.2011
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Documentation
- Patient Companionship
- Basic Housekeeping
- HIPAA Compliance
- Direct Patient Care
- Boundary Setting
- Recovery assistance and support
- Relationship-building skills
- Motivational Interviewing
Certification
- QMAP certified
- Recovery Coaching Academy
- Ethical Considerations
- Recovery coaching and Professionalism
- Spirituality
- Justice Settings
- Certified through Sparkle LLC
Timeline
Qmap
Highline Place
10.2023 - 05.2024
Peer Support Specialist
Tiny Miracles Coaching/Rooted 303
08.2023 - Current
Administrative Assistant
New Beginnings Recovery Center
08.2020 - 07.2023
Elderly Caregiver
Michael & Grace Valdez
06.2015 - 01.2017
Hostess / Server
Lonestar Steakhouse
10.2012 - 07.2014
High School Diploma -
K-12 Public School