Summary
Overview
Work History
Education
Skills
Timeline
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Ava Brenneman

Powell,Ohio

Summary

Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.

Overview

3
3
years of professional experience

Work History

Hostess

Harvest Pizzeria
08.2022 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Customer Service Cashier

Sweet Tooth Cottage
05.2021 - 08.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Identified and resolved discrepancies and errors in customer accounts.

Customer Service Cashier

Tropical Smoothie Cafe
06.2020 - 03.2021
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.

Education

Bachelor of Science in Journalism - Strategic Communication

Ohio University
Athens, OH
05.2027

High School Diploma -

Olentangy High School
Lewis Center, OH
05.2023

Skills

  • Billing and Payment Processing
  • Customer Preferences
  • Workflow Coordination
  • Safe Work Practices
  • Suggestive Selling Techniques
  • Customer Satisfaction
  • Feedback Acceptance
  • Answering Customer Questions
  • Telephone Management
  • Cooperative Attitude
  • Service Minded
  • Customer Inquiries

Timeline

Hostess

Harvest Pizzeria
08.2022 - Current

Customer Service Cashier

Sweet Tooth Cottage
05.2021 - 08.2022

Customer Service Cashier

Tropical Smoothie Cafe
06.2020 - 03.2021

Bachelor of Science in Journalism - Strategic Communication

Ohio University

High School Diploma -

Olentangy High School

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Ava Brenneman