Ava Dawson
Monroeville,PA
Summary
Customer-focused professional skilled in enhancing guest satisfaction and communication. Trained team members in service standards and operational protocols while ensuring cleanliness. Expertise in dietary restrictions supports personalized fitness guidance, optimizing client experiences. Engages individuals through informed recommendations in personal training settings.
Overview
1
1
Certification
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Server
John Anthony’s Restaurant
Pittsburgh, Pennsylvania
08.2023 - Current
- Greeted guests for dining service with warm, professional attention.
- Took food and drink orders using attentive table service
- Presented menus and described daily specials clearly and accurately.
- Recommended desserts, appetizers, and specialty drinks to enhance guest experience and increase sales.
- Recorded orders using point-of-sale system.
- Demonstrated enthusiasm and expertise about restaurant menu and products to engage guests and facilitate informed choices.
- Educated new employees on restaurant procedures and service standards., with great communication skills and experience
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
Business - CCAC & Indiana Univ of Pa - A.S./B.S. - Accounting
Community College of Allegheny County
Pittsburgh, PA 08.2024 - 10.2026
Skills
- Hospitality service expertise
- Customer service
- Positive guest interactions
- Effective customer upselling
- Sales expertise
- Team training
- Team member support
- Cleanliness standards
- Dietary knowledge
- Microsoft Excel
- Financial reporting
- Strong work ethic
- Professional appearance
Certification
- Certified Personal Trainer through ISSA(International Sports Science Association) since October 6th, 2026.
- Currently enrolled in other courses to expand my knowledge as a Personal Trainer
- Strength and Conditioning
- Corrective Exercise Specialist
- Nutrition Coach
Affiliations
- 5+ years of experience in a gym
- Strength training multiple days a week for 3+ years
- Trained family members and friends over the last year, helping them achieve fitness goals
Timeline
Business - CCAC & Indiana Univ of Pa - A.S./B.S. - Accounting
Community College of Allegheny County
08.2024 - 10.2026
Server
John Anthony’s Restaurant
08.2023 - Current