Ava Iannaccone
Hot Topic Inc.
Seymour,CT
4
years of professional experience
Adaptable and dependable candidate with experience in customer service, store maintenance, and event support. Skilled in building rapport, staying calm in busy settings, and solving problems quickly. Brings a positive attitude and a strong focus on organization and customer satisfaction.
Customer-focused Sales Associate with experience in POS operation, cash handling, and merchandise support. Known for strong relationship building, teamwork, and problem-solving while creating a positive shopping experience.
Work History
Sales Associate
5 Months- Assisted customers with product selection, sizing, and store recommendations
- Processed sales transactions accurately using point-of-sale systems
- Replenished merchandise and organized sales floor displays to maintain brand standards
- Supported fitting room operations by returning items and keeping areas tidy
- Monitored sales floor for shrink prevention and followed loss prevention procedures
- Maintained clean, organized checkout and merchandise areas throughout shifts
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Volunteer
3 Years 10 Months- Coordinated event setup, ensuring all animals were properly taken care of, as well as making sure the classroom looked presentable for open house guests
- Gave in-depth tours of our animal lab to various groups, explaining animals, care, and courses provided.
- Assisted with special events and programs.
- Maintained clean, orderly work areas and restocked supplies for ongoing school operations.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Enhanced community engagement by organizing and leading local clean-up events.
Education
High School Diploma
- Completed AP course in Psychology
- Relevant Coursework: Animal Science I-III, Health I-II, Pharmacology of Infectious Diseases, Ecophysiology, Biotechnology, Theatre
- Volunteer Club Member
- Music Club Member
- Eco-Club Member
Skills
POS system operation
Inventory management
Customer service
Store maintenance
Time management
Problem-solving
Analytical skills
Teamwork and collaboration
Relationship building
Dependable and punctual
Outgoing personality
Listening skills
Goal oriented
Interests
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
Music
Creative Writing
I have a passion for photography and editing photos.
Crafting and DIY Projects
Acting and Theater
Fashion
Outdoor Recreation
Baking
Fashion and Style
Animal Care
Timeline
Sales Associate
Hot Topic Inc.
06.2026 - CurrentRead More
Volunteer
Fairchild Wheeler Magnet High School
08.2022 - 06.2026Read More
Fairchild Wheeler Interdistrict Magnet High School
High School Diploma
Read More