Ava Lorenzi
Latrobe,PA
Summary
Skilled in dining customer service and conflict resolution, I enhanced guest experiences at Rizzo's Malabar Inn by efficiently managing table assignments and addressing special needs. At Dino's Sports Lounge, I fostered positive relationships, demonstrating proficiency in cash handling and prioritizing customer needs, significantly contributing to a welcoming dining environment.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Rizzo's Malabar Inn
Crabtree, PA
03.2022 - 08.2025
- Greeted incoming guests to escort to assigned dining area and present menus.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Waitress
Dino's Sports Lounge
Latrobe, PA
01.2023 - 08.2024
- Developed positive relationships with regular customers through friendly conversation.
- Provided accurate change for cash transactions using a cash register system.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Took orders for food and drinks and delivered them to guests.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
High School Diploma -
Greater Latrobe High School
Latrobe05-2024
Skills
- Dining customer service
- Greeting guests
- Table management
- Cash handling
- Active learning
- Conflict resolution
- Strong communication skills
Timeline
Waitress
Dino's Sports Lounge
01.2023 - 08.2024
Restaurant Hostess
Rizzo's Malabar Inn
03.2022 - 08.2025
High School Diploma -
Greater Latrobe High School
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