Ava Lee Nicholson
Hueytown
Summary
Experienced in supervising daily operations within a fast-paced environment, ensuring adherence to safety and sanitation standards. Demonstrated ability to resolve customer complaints effectively while maintaining a focus on service quality. Optimizing workforce efficiency. Engaged in equipment maintenance tasks to support uninterrupted service delivery and enhance customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Tropical Smoothie
Hoover
05.2024 - Current
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Resolved customer complaints promptly and professionally.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Shift Leader
Dunkin' Donuts
Helena
08.2023 - 04.2024
- Scheduled team members for shifts based on business needs and customer demand.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Education
High School Diploma -
Helena High School
Helena, AL05-2023
Some College (No Degree) - Nursing
Jefferson State Community College
Birmingham, ALSkills
- Customer service
- Team leadership
- Inventory management
- Equipment maintenance
Certification
- Food Handling
- Serv Safe
Timeline
Shift Leader
Tropical Smoothie
05.2024 - Current
Shift Leader
Dunkin' Donuts
08.2023 - 04.2024
High School Diploma -
Helena High School
Some College (No Degree) - Nursing
Jefferson State Community College