Ava Turner
Greenwood,IN
Summary
Driven professional with a proven track record in guest relations management and safe food handling, honed at Dennys Restaurant and Dunkin' Donuts. Excelled in enhancing customer service and order accuracy, leading to significant improvements in customer satisfaction and team performance. Skilled in handling complaints and fostering positive relationships, demonstrating exceptional leadership and interpersonal abilities.
Overview
1
1
year of professional experience
Work History
Waitress
Dennys Restaurant
Greenwood, IN
04.2024 - Current
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Crew Member Team Leader
Dunkin' Donuts
Greenwood, IN
05.2023 - 02.2024
- Reviewed project requirements with customer to clarify issues and facilitate timely completion of job.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Set performance goals for individual team members and created reward systems and contests.
- Studied building plans and inspected structures to assess material and equipment needs.
- Distributed necessary tasks and duties during each shift.
- Educated crew workers on quality standards throughout construction process.
Education
Greenwood Community High School
Greenwood, IN05.2026
Skills
- Guest Relations Management
- Safe Food Handling
- Customer Service
- Order Accuracy
- Relationship Management
- Handling Complaints
- Upselling
- Order Taking
- Performance Improvement
Languages
American SIgn Language
Native or Bilingual
Hindi
Limited Working
Timeline
Waitress
Dennys Restaurant
04.2024 - Current
Crew Member Team Leader
Dunkin' Donuts
05.2023 - 02.2024
Greenwood Community High School