Ava Turner
High Ridge,Missouri
Summary
Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Motivated waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2
2
years of professional experience
Work History
Hostess and Busser
Pasta House Co
11.2022 - Current
- As a host, responsible for to-go orders to be sent out and placed correctly, packaging orders according to how they were placed, decorating cakes, rolling silverware, training new hires on system and logistics, and seating customers in order to servers charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- As a busser, my responsibilities included cleaning tables remotely quickly, cleaning bathrooms, and cleaning bar dishes.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Delivered pick-up and curbside orders to guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cashier
Menchies Yogurt
04.2024 - 08.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Nerinx Hall Highschool
05.2025
Skills
- Customer service
- Communication skills
- Computer literacy
- Food service
- Time management
- Leadership
- Guest Engagement
- Customer Service
- Dining area maintenance
- Menu Memorization
- Hospitality service expertise
- Phone Etiquette
Timeline
Cashier
Menchies Yogurt
04.2024 - 08.2024
Hostess and Busser
Pasta House Co
11.2022 - Current
Nerinx Hall Highschool
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