Summary
Overview
Work History
Education
Skills
Timeline
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Ava Vergara

Long Beach,CA

Summary

I am knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service. I also have experience in sales considering Spaghentini hosts shows Thursday- Monday night.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

Spaghettini
Seal Beach, CA
05.2022 - Current
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Sold tickets for the shows we host
  • Upsold appetizers, drinks, desserts. when appropriate.
  • Ensured that food was served promptly after being prepared by the kitchen staff.
  • Assisted with setting up banquet rooms for special events.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Adhered to all safety regulations set forth by the restaurant management team.
  • Greeted customers and escorted them to their tables.
  • Managed reservations, waitlists, and special requests for large parties.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Provided menus and answered questions about menu items and specials.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Answered telephone to provide dining information and take reservations.
  • Directed customers to bar area in high-traffic times to increase drink sales.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.

Hostess , Busser , Expo

Potholder Cafe
Long Beach, CA
10.2021 - 05.2022
  • Assisted servers in bussing tables when needed during busy periods.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Checked identification of customers prior to serving alcoholic beverages.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Maintained a clean and organized dining area.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Greeted customers and provided them with menus.

Education

High School Diploma -

Millikan High School
Long Beach, CA
06-2023

Diagnostic Medical Sonography

Cypress College
Cypress, CA

Skills

  • Menu Memorization
  • Conflict Resolution
  • Reservation coordination
  • Guest Relations Management
  • Reservations Coordination
  • High-volume dining
  • Payment Processing
  • Active Learning
  • Greeting guests
  • Quality Control Analysis
  • Check payment processing
  • Social Perceptiveness
  • Handling Complaints
  • Complex Problem-Solving
  • Price memorization
  • Sales and Marketing
  • Guest Relations

Timeline

Restaurant Hostess

Spaghettini
05.2022 - Current

Hostess , Busser , Expo

Potholder Cafe
10.2021 - 05.2022

High School Diploma -

Millikan High School

Diagnostic Medical Sonography

Cypress College

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Ava Vergara