Ava Winston
Ardmore,PA
Summary
Dynamic and adaptable professional with experience in safety, hospitality, and customer service roles. Proven ability to excel in high-pressure environments, ensuring guest satisfaction and safety through strong communication, organization, and problem-solving skills. Skilled in team collaboration and conflict resolution, with a track record of maintaining high standards of service and efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess
The Refectory at Villanova
Villanova, PA
12.2023 - Current
- Greeted guests upon arrival and escorted them to their tables.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
Lifeguard
Philadelphia Country Club
Gladwyne, PA
05.2023 - Current
- Supervises swimming activities at the aquatics facility and ensures that policies, guidelines, and safety procedures are followed.
- Warns swimmers of improper activities, danger, and enforces pool regulations and water safety policies.
- Administers first aid in the event of injury, rescues swimmers in distress or in danger of drowning, and administers CPR and/or artificial respiration, if necessary.
Pool Desk Attendant
Philadelphia Country Club
Gladwyne, PA
05.2023 - Current
- Addressed inquiries from members regarding the pool.
- Managed check-ins for pool members.
- Facilitated guest registration for incoming members.
- Provided towels to members and guests.
Education
Bachelor of Arts - Allied Health Studies, Pre-Nursing
The University of Mississippi
Oxford, MS05-2028
Skills
- Exceptional communication
- Organization
- Problem solving
- Adaptability
- Teamwork
- Leadership
Certification
- Lifeguarding with CPR/AED for Professional Rescuers and First Aid
Timeline
Hostess
The Refectory at Villanova
12.2023 - Current
Lifeguard
Philadelphia Country Club
05.2023 - Current
Pool Desk Attendant
Philadelphia Country Club
05.2023 - Current
Bachelor of Arts - Allied Health Studies, Pre-Nursing
The University of Mississippi
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